Mill Valley Film Festival Box Office Manager
Company: California Film Institute
Location: San Rafael
Posted on: June 19, 2022
Job DescriptionCalifornia Film Institute2022 Mill Valley Film
Festival Box Office ManagerLocation: Hybrid, remote and in-person
required in Marin County, CA September 26 - October 21, 2022Status:
Seasonal contractDates: 7/11/22 - 10/28/22Salary: $1,200/weekTo
apply, please submit: Your resume including two references + cover
letterAbout the Mill Valley Film Festival: Founded in 1978, the
Mill Valley Film Festival is a world-renowned 11-day event held
every October, screening over 200 innovative US and international
films for over 60,000 attendees. MVFF has a stellar reputation as a
filmmakers' festival with a high-profile, prestigious,
non-competitive environment celebrating the best in independent and
world cinema in gorgeous Northern California.Our Diversity, Equity,
and Inclusion Commitment:We strive for a culture where people sense
like they are valued, can bring their whole selves to work free of
oppression, injustice, harassment or discrimination, and that they
experience belongingness through a common purpose. We are taking
steps to ensure that the California Film Institute is a safe and
equitable space for staff members, filmmakers and audiences alike
by incorporating inclusivity, diversity and accessibility measures
into our business plan and tangible KPIs to hold ourselves
accountable to serve and engage diverse audiences through our work.
We are also working to examine racial justice internally in order
to drive self-discovery and best inform how we can change practices
and utilize our voice and position within the community.About the
job:Your work in the role of MVFF Box Office Manager is directly
responsible for creating an exceptional and memorable ticketing
experience for customers and guests of the Mill Valley Film
Festival. Ticketing and access to the Festival intersects with the
work of every department of the organization and therefore the work
of the box office manager. You'll oversee all box office &
ticketing operations leading up to and during the Festival. You
will recruit, train, and lead a team of friendly customer service
staff intent on providing ease of access, support, and an enjoyable
experience at the Festival. In this role, you can expect to grow in
your strengths, versatility, and competencies. You can expect an
inclusive, eager team who'll support you in it, rise to the
challenges with you, and grow together. You can expect the
opportunity to do your best work here and to be counted on.Key
areas of responsibility:
- Manage the creation of program ticketing, pass/credential
framework, and merchandise offerings within the Festival's
ticketing application (Elevent Ticketing).
- Working with the Programming Manager and Exhibition Media
Manager, ensure the accurate settings of Festival streaming
programs within the Festival's streaming application
- Work with the Director of Operations to coordinate all
complimentary ticket and voucher printing.
- Work with Marketing department staff to build promotional
offerings and provide audience data.
- Collaborate closely with Development department staff to ensure
member, donor, and sponsor benefits are delivered accurately and
- Hire and train all box office and customer support staff.
- Build a venue staffing plan and ensure working hours are
submitted on time for payroll.
- Assist the IT Manager and Operations Manager in the set-up and
strike of box office locations
- Supply box office and theater operations staff with all
necessary equipment and supplies.
- Deliver daily box office reports to Festival staff.
- In collaboration with the Finance Manager, ensure timely and
accurate cash and credit card reconciliation for all nightly and
weekly deposits and ticket income.
- Work with the Director of Operations to produce end-of-
Festival ticketing, audience, and financial data/reports.
- Submit a detailed wrap report and participate in post-Festival
wrap meetings, as necessary.About you:You have the demonstrable
experience cultivating an environment that aims to leave customers
feeling good about their experience with an organization. To
deliver on this, you have a highly attuned sense of compassion,
empathy, and a drive to constantly help others. This position will
also be an active leader in promoting mutually respectful behavior
from anyone associated with CFI or the Mill Valley Film
Festival.You're experienced with addressing the needs of several
stakeholders, sometimes with competing priorities. Our work in the
Operations Department aims to support the work of the larger
Festival staff, thus you understand the value in prioritizing
relationships with your colleagues. You're an eager problem-solver.
Technology is your good friend and you're adept in diagnosing and
troubleshooting software issues. You have experience with and
understand the details that create a comprehensive picture of all
the mechanisms and situations that comprise a Film Festival box
office operation.CFI is an equal opportunity employer to all. We
celebrate diversity and are committed to creating an inclusive
environment. Our policies prohibit discrimination and harassment of
any kind based on age, race, color, gender, gender expression,
gender identity, religion, sexual orientation, national origin,
disability, genetic information, pregnancy, military or veteran
status, or any other protected characteristic as outlined by
federal, state, or local laws.
Job Posted by ApplicantPro
Keywords: California Film Institute, San Rafael , Mill Valley Film Festival Box Office Manager, Administration, Clerical , San Rafael, California
Didn't find what you're looking for? Search again!