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Front Office Supervisor

Company: Hospitality Ventures Management Group
Location: San Rafael
Posted on: January 19, 2023

Job Description:

Who this job will appeal toA Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!Benefits

  • Hilton Employee travel discounts - rates as low as $35!
  • Medical /Dental/ Vision
  • Short Term Disability / Long Term Disability / Life Insurance
  • 401k - 4% Match
  • Paid Vacation Days / Paid Sick Days
    Essential Functions

    • Ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
    • Monitor performance and recommend corrective or disciplinary action.
    • Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters.
    • Alert management of potentially serious issues.
    • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
    • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.
    • Willfulness to take ownership in all accounts while performing as MOD during shifts
    • Preparedness to step into leadership role, staying on point and ability to fulfill tasks as assigned
      Qualifications/Job Skills and Abilities

      • Basic reading, writing and math skills.
      • Ability to maintain composure under pressure
      • Regularly required to talk , hear and interact with guests in a courteous and professional manner
      • History with having to convey information and ideas clearly

        • One to two years in related experience and/or training; hotel industry preferred

        • Ability to work nights, weekends, and/or holidays. \
          An Equal Opportunity EmployerWe provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability Source: Hospitality Ventures Management Group

Keywords: Hospitality Ventures Management Group, San Rafael , Front Office Supervisor, Administration, Clerical , San Rafael, California

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