Director of Development Operations and Direct Response
Company: Scion Staffing
Location: San Rafael
Posted on: February 16, 2021
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Job Description:
Scion Executive Search (www.scionexecutivesearch.com) has been
retained to conduct the search for a Director of Development
Operations & Direct Response at Guide Dogs for the Blind (GDB)
(www.guidedogs.com). This exciting position reports to Interim
Chief Program Officer and is based in the San Francisco Bay Area.
This role will be based on-site, roughly 4 days on-site and 1 day
telecommuting per week, with the potential to go full-time on-site
when COVID restrictions are lifted. So, the candidate would need to
be located within commuting distance to GDB's office in San Rafael,
CA.OVERALL SUMMARY: The Director of Development Operations & Direct
Response is responsible for the development and management of a
comprehensive direct mail and digital fundraising program and for
the management of GDB's annual giving program including gift
processing and database administration. Reporting to the Interim
Chief Program Officer, the Director of Development Operations &
Direct Response will oversee a donation processing staff, a
database administrator and GDB's outside direct response vendor.
This role will play an integral role in GDB's development program
by supervising a comprehensive annual giving and direct response
fundraising program that will maximize annual support from GDB
constituents and supporters using best practices and various
marketing channels.ABOUT: Guide Dogs for the Blind (GDB) Since
1942, Guide Dogs for the Blind (GDB) has been creating partnerships
between people, dogs, and communities. With exceptional client
services and a robust network of instructors, puppy raisers,
donors, and volunteers, we prepare highly qualified guide dogs to
serve and empower individuals who are blind or visually impaired
from throughout the United States and Canada.All the services for
our clients are provided free of charge, including personalized
training and extensive post-graduation support, plus financial
assistance for veterinary care, if needed. Our work is made
possible by the generous support of our donors and volunteers; we
receive no government funding.Mission StatementGuide Dogs for the
Blind empowers lives by creating exceptional partnerships between
people, dogs, and communities.Position Essential Functions* Direct
and manage strategy and execution of GDB's direct mail, online
solicitation, paid digital media and social media fundraising
programs.* In collaboration with GDB's outside direct response
vendor, development staff and GDB's marketing team, develop and
oversee the communications associated with an annual giving direct
response fundraising program---i.e., conceptualize, write, edit,
and manage the production of the program. * Design systems,
schedules, segmentation plans, procedures, and policies to
implement the operational requirements of the direct marketing
program, including workflow, mailings, and research and computing
requirements.* Manage the acquisition of new donors and outside
vendors.* Develop and manage the annual budget plan for direct mail
and digital fundraising. * Oversee the database administrator and
manage systems and software to track and cultivate donors and
prospects, including our donor database and wealth screening tools.
* Manage database maintenance, reporting, gift processing and
acknowledgements.* Support, as needed, fundraising activity
including cultivation, solicitation, donor events, stewardship, and
campaign fundraising.* Assist frontline fundraisers with donor
research and reports as needed.* Utilize data to develop metrics
for success, track progress, recommend benchmarks, and develop
reports for the Interim Chief Program Officer and other senior
executives.* Serve as key operations strategist and work with key
members of GDB leadership to develop best practices in gift
processing and acknowledgment, funder reports and selected
organizational reports.* Direct and manage the day-to-day work of
the annual giving team to support execution of development team
goals and objectives. * Serve as a key strategist in setting annual
and multi-year fundraising targets, annual revenue budgeting and
monthly revenue forecasting strategy for the fundraising team. *
Manage the interface between the development department and
accounting on the proper entry, management and tracking of gifts.*
Provide ongoing training to development staff as needed. *
Undertake other duties assigned. Position Essential Requirements* A
minimum of 7 years' experience in managing an annual giving program
including a direct response program. * Bachelor's and advanced
degree preferred.* Raiser's Edge experience required. Additional
experience with Salesforce preferred. * Exceptional communication
and relationship-management experience.Service oriented with strong
client relationship skills. * Proven ability to manage teams to
success and outside vendors.* Sound understanding and recognition
of the role of direct response fundraising to support development
efforts.* Proven ability to synthesize and analyze data to increase
efficiency and efficacy.* Proven ability to manage multiple
projects, to set and adjust priorities, and work under pressure
while maintaining composure and a sense of humor.* Experience in
significant and/or successful fundraising campaigns including
capital campaigns and specialized annual giving campaigns
(preferred). * Demonstrated ability to work in a fast-paced
environment, meet concurrent deadlines, organize time and
priorities, and to do so in collaboration with diverse
stakeholders.* Strong commitment to GDB's value and
behaviors.Compensation And BenefitsFor this role, GDB offers a
competitive annual base salary of $125-145k based on experience
plus a robust benefits package that includes medical, dental,
vision, a 403 (b) retirement plan with employer match, and a
generous paid time off program including 11 paid holidays, 11 paid
days off, 10 sick days, LOAs, carpool, employee lunch program,
employee assistance, employee referral program, school visitation,
tuition reimbursement, wellness programs, dog friendly workplace,
and service awards after periods of service to the organization.How
To ApplyScion Executive Search (www.scionexecutivesearch.com) has
been retained to lead this search. For immediate consideration
please respond to this posting with your resume/curriculum vitae
and cover letter in Word.docx or PDF format.About Our FirmScion
Executive Search is a retained executive search firm connecting
executive nonprofit leadership to nonprofit organizations and
educational institutions across the country. Cultivated in the
nonprofit sector, we provide expert search strategies and
leadership for your organization. Our executive candidates are true
agents for change, and we are experts at matching their talents,
motivations, and passions to your organization's mission. Scion
Executive Search has led hundreds of successful executive
searches.Additional information about our firm and success can also
be found online at www.nonprofitexecutivesearchfirm.com or in the
2010-2020 Business Times list of top staffing firms.GDB is an Equal
Opportunity Employer. Scion Staffing is an Equal Opportunity
Employers and does not discriminate based on race, age, religion,
gender, gender identity, national origin, citizenship status,
sexual orientation, disability, political affiliation, or belief.
We are committed to the principles of Equal Opportunity Employment
and are dedicated to making employment decisions based on merit and
value, for ourselves, our client companies, and for the candidates
we represent.
Keywords: Scion Staffing, San Rafael , Director of Development Operations and Direct Response, Executive , San Rafael, California
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