Retail Assistant Store Manager
Company: Comcast
Location: San Rafael
Posted on: April 6, 2021
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Job Description:
Job SummaryResponsible for the daily operations of a location
and delivering a best in class experience for the store team and
for customers. Provide leadership, guidance, coaching and
motivation to the retail sales team in order to deliver a superior
customer experience and achieve desired sales results. Promote and
maintain a performance-based culture, where employees are inspired
to do their best and act as a mentor to foster employee
professional development. Collaborate with other store leaders and
staff within and outside the functional team to create synergies
and to ensure processes are efficient and operational goals are
met. Maintain a store environment that aligns with established
planograms and ensure that current branding collateral is visible
and functional. Ensure that all inventory requirements are carried
out effectively, including stocking, returning and organizing and
securing. Demonstrate advanced knowledge of company products and
services, as well as best practices as they relate to sales
processes, store schedules and customer engagement.Job
DescriptionCore Responsibilities* Achieves all sales and service
metrics through daily supervision, coaching and consistent
performance-management (e.g., discipline) of retail sales team.*
Proactively coaches and develops store team to perform their
responsibilities at a high level.* Provides on-boarding support,
observes and provides feedback to new hires to ensure they are
on-track with their training curriculum and able to provide an
exceptional customer experience.* Ensures store environment
consistently follows published planograms and branding standards
and that all customer demos are fully functional at all times.* In
cooperation with store manager, oversees all daily sales floor
responsibilities, including proper and efficient staffing and
scheduling, dress code compliance, sales huddles and resolution of
customer escalations.* Passionately drives store operations
consistency with detailed orientation to back of house standards
and showroom floor processes and procedures. Evaluates current
processes, procedures and overall efforts for improvement and
innovation.* Drives operational excellence with particular focus on
inventory management. Leads store inventory cycle counts ensuring
the timeliness and compliance with store, channel and company
requirements.* Reviews store reports looking for improvement
opportunities in the areas of sales, inventory, cash handling,
productivity and net promoter system (NPS).* Coaches team members
on how to position all products with customers.* Ensures that
customers and prospective customers are treated with the highest
levels of courtesy and professionalism.* Remains current on new and
current products and services, industry and competitive trends and
reinforces findings with the team.* Administers cash handling
policies and procedures.* Leverages available tools to monitor
customer feedback, coach and take action to improve the store
experience.* Is well-versed in sales compensation plans and
addresses team member questions.* Builds collaborative
relationships with market and region stakeholders including the
operations manager.* Must be able to carry and lift up to 25 pound
boxes, stand and move about the store constantly.* Regular,
consistent and punctual attendance. Must be able to work nights and
weekends, variable schedule(s) and overtime as necessary.* Other
duties and responsibilities as assigned.Employees at all levels are
expected to:* Understand our Operating Principles; make them the
guidelines for how you do your job.* Own the customer experience -
think and act in ways that put our customers first, give them
seamless digital options at every touchpoint, and make them
promoters of our products and services.* Know your stuff - be
enthusiastic learners, users and advocates of our game-changing
technology, products and services, especially our digital tools and
experiences.* Win as a team - make big things happen by working
together and being open to new ideas.* Be an active part of the Net
Promoter System - a way of working that brings more employee and
customer feedback into the company - by joining huddles, making
call backs and helping us elevate opportunities to do better for
our customers.* Drive results and growth.* Respect and promote
inclusion & diversity.* Do what's right for each other, our
customers, investors and our communities.Disclaimer:* This
information has been designed to indicate the general nature and
level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.Comcast is an
EOE/Veterans/Disabled/LGBT employer.EducationBachelor's
DegreeRelevant Work Experience5-7 YearsBase pay is one part of the
Total Rewards that Comcast provides to compensate and recognize
employees for their work. Most sales positions are eligible for a
Commission under the terms of an applicable plan, while most
non-sales positions are eligible for a Bonus. Additionally, Comcast
provides best-in-class Benefits. We believe that benefits should
connect you to the support you need when it matters most, and
should help you care for those who matter most. That's why we
provide an array of options, expert guidance and always-on tools,
that are personalized to meet the needs of your reality - to help
support you physically, financially and emotionally through the big
milestones and in your everyday life. Please visit the compensation
and benefits summary on our careers site for more details.
Keywords: Comcast, San Rafael , Retail Assistant Store Manager, Executive , San Rafael, California
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