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Part Time Operations Manager

Company: 1-800-GOT-JUNK? - San Francisco Bay
Location: San Rafael
Posted on: January 11, 2022

Job Description:

Who We Are?As the largest hauling franchise group in the US we have a history of high achievement and exponential growth to maintain. We believe that our people and our focus on our core values (4 Pillars) will continue to be the path to building a stronger future. At our core, our employees are the heart and soul of the business, and we pride ourselves in the amazing experiences we provide for our team and our customers. We work extremely hard and reward just as much. We believe we are second to none and winning the right way is our culture.The Role?The role of the Operations Manager at 1-800-Got-Junk? SF Bay is to oversee day-to-day operations in our Franchise. You will be coaching employees, giving clear performance feedback, and "empowering each and every Truck Team Member to reach their full potential."-- - You will make decisive contributions to the achievement of our strategic goals. You will be based in the Walnut Creek location but will likely need to visit our San Rafael offices 1-2 times per month. You will be a catalyst for our culture and operational success by leading from the front and impacting our business and employees, starting with our front-line team members all the way up to our management team. We define our business through our "4 Pillars"-- - which are: 1. Employee Experience 2. Customer Experience 3. Employee Safety 4. Revenue/ Profit. These 4 Pillars allow us to have a clear vision and understanding of what must happen in order for us to have a thriving business. You will have autonomy and be held to an extremely high standard of accountability with our teams. You will report directly to the General Manager.Who Are You?You have 3+ years of experience in (preferably operations) management and you're looking for the opportunity to take your career further and add on more responsibility. You love working in a fast-paced environment with people who genuinely care about each other and the work they do. Your passion, at work, is building and maintaining a strong performance-based Truck Team (employee) culture in order to achieve our strategic goals. You have an incredible attention to detail. You are a thinker, and a problem solver; plus, you love seeing others do well. You are solution oriented and are patient. You like working with high energy men and women in a competitive atmosphere.Your Responsibilities? (not limited to...)Daily Route ManagementDaily setup of all routes and truck teams in our territory to maximize efficiency based on customer needsEnsure we are able to consistently able to deliver On-Time ServiceMaintaining awareness of all booked jobs, and planning accordingly for any special needsCoordinate with other departments based on needs for training assignments, fleet maintenance, and administrative tasks.Employee -> Truck Team Member CoachingAssist truck teams in closing difficult sales and solving on-site job challengesProvide on the fly, as well as structured, coaching and feedback for truck team membersExecute formal corrective action where applicable for incidents that occur under your supervision.Inform training department of any trends observed that require retraining or coaching.Running huddles and morning meetings with our teamsLead by example, there will be no "do as I say, not as I do"-- -AdministrationMaintain open and timely communication with our teams, sales center, and customersIntermediate competency of spreadsheets to complete daily, weekly, monthly tracking of operational goals and outcomesDocumentation and tracking of: Truck team paperwork, tool loss, corrective action, incident reportsAssistant Operations Manager Compensation:$30-$35 DOE25-35 Hours Per WeekOffer 401k Plan1 Week Paid Vacation - Earn up to 4 weeks.Full Medical & Dental Benefits#1800California

Keywords: 1-800-GOT-JUNK? - San Francisco Bay, San Rafael , Part Time Operations Manager, Executive , San Rafael, California

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