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Operations Manager/ Business Consultant

Company: Jan-Pro of San Francisco
Location: San Rafael
Posted on: March 16, 2019

Job Description:

This position will require a person who is an independent self-starter with the ability to multi-task and possess exceptional organizational skills.The primary focus of this position will be to manage a customer base. Insure each JAN-PRO customer is getting the highest quality service in the industry, while achieving 99% or higher customer retention. This is accomplished through on site customer inspections, prompt customer follow-up, and serving as a business coach and mentor to JAN-PRO independent unit franchisees.The professionals in this role are our front line between our brand and our Franchise owners.Responsibilities:* Act as a bilingual business coach in Spanish/consultant to Franchisees.* Relay issues and work with Franchise owners to create creative solutions.* Identify special service opportunities.* Conduct proactive site visits in our customer territory in order to ensure customer satisfaction and brand compliance.* Respond to customer complains/requirements quickly and professionally.Qualifications:* Bilingual, Spanish fluency required.* Track record of proven business acumen.* Experience in Commercial cleaning, account management, or facilities management.* College degree or equivalent work experience.* Valid California ID with clean driving record.

Keywords: Jan-Pro of San Francisco, San Rafael , Operations Manager/ Business Consultant, Executive , San Rafael, California

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