SanRafaelRecruiter Since 2001
the smart solution for San Rafael jobs

Salesforce Customer Community Manager

Company: Guide Dogs for the Blind
Location: San Rafael
Posted on: June 25, 2019

Job Description:

POSITION TITLE:---------------- Salesforce Customer Community Manager REPORTS TO: Director of IT OPERATING RESPONSIBILITES:-------------- N/A OVERALL SUMMARY:-- The Salesforce Customer Community Manager manages constituent-facing digital communications and resources connected to GDB---s Salesforce databases to create an efficient and vibrant engagement platform. The Salesforce Customer Community Manager contributes considerable technical, functional, strategic and product expertise to the Salesforce Community portals and content, client communication technologies, and other collaborative systems. Responsibilities include product and project management, strategy and planning, documentation, training and support of internal staff, volunteer and client constituents.--The Salesforce Customer Community Manager is responsible for designing and implementing enhancements to existing and new capabilities/functionality of the organization's Communities portals, and transactional integration with dog/client/constituent databases, website and Intranet. The work includes advanced configuration or coding in Salesforce and Salesforce Communities to ensure desired business outcomes are delivered, utilizing agile and waterfall design processes. As part of the IT team, the Salesforce Customer Community Manager works closely with team members, GDB subject matter experts, software providers, and outside consultants as required. The primary tasks are designing, building, and testing applications and content on the Salesforce Communities platform based on user stories and GDB Initiatives and supporting Communities users. The Salesforce Customer Communities Manager also participates in requirements gathering sessions and works with subject matter experts and department end user teams to document requirements, proof designs, and demonstrate solutions. The role includes the development and design of content and communication strategies, online form design and data capture, output creation, and user interface design and accessibility considerations. ---- This position will design, configure, program and maintain software portal applications and content for GDB departments that will improve client service, employee productivity, and statistical analysis capabilities. POSITION ESSENTIAL FUNCTIONS: In conjunction with the Data Architect and Director of IT, develop timelines for completion of assigned projects by an agreed-upon date; effectively manage multiple tasks simultaneously, prioritize own workload, and ensure adherence to timeline and deliverables. Modify and upgrade complex portal applications to maintain functionality and performance. Prepare new releases following an established version control change management methodology; complete maintenance activities; publish release notes and documentation; and address GDB staff, volunteer and client constituent user training and requests for assistance Create solutions that integrate--Salesforce Communities with other platforms and services to accomplish outcomes that neither system could achieve independently. Configure and support external web access to GDB systems using a variety of applications and programming techniques. Develop and maintain a solid understanding of organizational Mission, initiatives, needs and concerns related to information systems projects through direct, on-going communications with users and other interested parties. Assimilate their input to develop improved functionality of a given application. Identify, recommend, and program new or improved software portal and content applications for individual departments. Maintain existing software applications by providing employee support and training and improving program functionality. Adhere to our organization's safety policies and procedures and encourage others to do the same. Promptly report incidents and accidents according to campus procedures. Undertake other duties as assigned. POSITION ESSENTIAL REQUIREMENTS: Demonstrated knowledge and experience in systems and content management development best practices; ability to understand and implement the system development lifecycle; software project requirements, design and test techniques. Ability to conceptualize and implement portal application and content interface projects.-- Demonstrated knowledge and experience configuring applications on the Salesforce.org platform, with emphasis on Communities, user interface, page layout, and accessibility. Three or more years--- full time experience developing Communities and other social and content-driven software solutions Demonstrated ability to designing and deploying web portal software and content that complies with accessibility standards and is compatible with assistive technologies used by individuals who are blind or have visual impairment. Demonstrated ability to learn and implement new and emerging software development and content management technologies and techniques, and effectively apply them to production systems. Demonstrated ability to communicate technical content clearly with technical and non-technical personnel, understand and interpret user input, and to collaborate with end users, including those with limited or no technical expertise, effectively. Knowledge and ability to implement quality assurance, test, and controls standards and best practices. Coursework in Salesforce, including Communities, NPSP and Lightning design; systems design lifecycle; and web design standards. Undergraduate degree and Salesforce professional certification preferred. POSITION SPECIFICATIONS: Full-time, non-exempt position. Guide Dogs for the Blind strives to provide competitive benefits and compensation including: PERSONAL WELLNESS Health Insurance Dental Insurance Vision Insurance Short Term Disability (Staff working outside of California) Long Term Disability Paid Vacation, Holidays and Sick Leave Voluntary supplemental insurance products Employee Assistance Program On-Site Wellness Programs including Cross Training, Yoga, Chair Massage, workout room and more! FINANCIAL WELLNESS 403(b) Retirement Savings Plan with discretionary employer match Life Insurance and AD&D (100% Employer Paid) Flexible Spending Account for medical and dependent care expenses Pre-tax Commuter Check Program (CA Campus Only) AND MORE... Carpool/Vanpool Program Dog-Friendly Workplace Dog and Cat Food Discounts Employee Referral Program Employee Lunch Program Tuition Reimbursement

Keywords: Guide Dogs for the Blind, San Rafael , Salesforce Customer Community Manager, Executive , San Rafael, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Enterprise Customer Success Manager - AI-Driven Revenue Operations
Description: br Customer Success Manager - Bay Area, CA - Would also consider East Coast Remote WFH br br Only Applicants with direct Salesforce administration experience in a customer facing technical (more...)
Company: Clari
Location: Sunnyvale
Posted on: 07/20/2019

Associate Director of Statistical Programming (Safety Analytics)
Description: Pharmacyclics is committed to the development and commercialization of novel therapies intended to improve the quality and duration of life and to resolve serious unmet medical needs for cancer patients. (more...)
Company: Pharmacyclics, LLC
Location: Sunnyvale
Posted on: 07/20/2019

Program Manager - Onsite at LinkedIn
Description: You can see it. A company that offers you a career, not just a job. A place where you're challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to (more...)
Company: ManpowerGroup
Location: Sunnyvale
Posted on: 07/20/2019


Tasting Room Assistant Manager
Description: OVERVIEW The Tasting Room Assistant Manager is responsible for achieving our sales goals and fulfilling our brand message while executing the business objectives of the Tasting Room by providing a professional (more...)
Company: SquarePeg
Location: Santa Rosa
Posted on: 07/20/2019

Project Manager, High Tech Manufacturing Facilities Management
Description: JOB SUMMARY The purpose of this position is to lead individual, multi-disciplined real estate project solutions for clients, with direct accountability for project delivery. The work is in a high tech (more...)
Company: CBRE
Location: Santa Rosa
Posted on: 07/20/2019

Restaurant Manager
Description: Be a part of something revolutionary br At sweetgreen, we believe in quality ingredients - and not just for our food. br br Position Overview br Every great team is led by a great leader. You (more...)
Company: Sweetgreen
Location: Sunnyvale
Posted on: 07/20/2019

Data Scientist Manager
Description: Role Data Scientist Manager Duration 12 months contract Location Sunnyvale, CA Responsibilities Lead cross-functional projects using advanced data modelling and analysis techniques to Client insights (more...)
Company: Amiseq Inc.
Location: Sunnyvale
Posted on: 07/20/2019

Excellent Pain Management Practice Located in the Heart of California's Central Valley!
Description: Pain Management opening in Turlock, California. This and other physician jobs brought to you by DocCafe.com Emanuel Medical Center in California's Central Valley seeks a Board Certified Pain Management (more...)
Company: Tenet Healthcare
Location: Turlock
Posted on: 07/20/2019

Medical Director
Description: Emergency Medicine opening in Turlock, California. This and other physician jobs brought to you by DocCafe.com With our comprehensive systems of support you can focus your attention where you want it (more...)
Company: Vituity
Location: Turlock
Posted on: 07/20/2019

General Manager
Description: DescriptionTo eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're (more...)
Company: Pizza Hut
Location: Tracy
Posted on: 07/20/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Rafael RSS job feeds