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Outpatient Client Service Coordinator for busy Specialty Veterinary Practice

Company: Ethos Veterinary Health LLC
Location: San Rafael
Posted on: August 4, 2022

Job Description:

The Pet Emergency and Specialty Center of Marin ( is looking for a Full Time Client Service Coordinator (CSC) to join our weekday Swing emergency department! This is a Full-Time position, Monday-Thursday, from 4PM-230AM. About PESCM: PESCM, located in San Rafael, is the only 24/7 emergency and specialty practice in Marin County. We continue to see record breaking cases in all departments: Internal Medicine, Oncology, Surgery, Neurology, Urgent Care, Emergency, Emergency/Critical Care, and Cardiology. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves. PESCM utilizes the cloud-based management software system, Ezyvet, which integrates with an iPad accessible patient treatment sheet software, Smartflow, for a paperless billing system so you can focus on what you do best, patient care! Why PESCM: We have a family-oriented approach to our hospital and recognize the importance of collaboration and foster a culture that is indicative of this. Management has been with the practice for over 16-years and maintains a relationship with every staff member, operating with an open-door approach to the team. We are all in this together!PESCM is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat moraleall while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. About the Job: The CSC is responsible for a variety of daily tasks and skills such as but not limited to: initiating a client-check-in on the patients coming into the ER, triaging those who need immediate care and providing an appropriate wait time for those who are less critical and/or stable, creating estimates for treatments and diagnostics and ensuring these are executed by the nursing team, calling back owners with medical questions, filling prescriptions, and acting as a liaison between the nursing staff in the treatment area and the client service representatives in the front of house. This is a position that requires an ability to: multi-task, give direction to others, effectively communicate to doctors, staff, and clients, and to self-direct. While this position does not require any veterinary technical skills, having a comfortable understanding of veterinary medicine is important. Skills and Qualifications:Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work teamMaintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospitalMust have the ability to multitask, prioritize, and delegateDemonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and SmartflowMust be organized and detail oriented to ensure efficiency and accuracy in all transactionsAble work in high stress situations and exercise good judgment as neededPresent a neat, well-groomed appearanceMust be available to work nights, holidays, and occasional weekends as needed for coverage Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.PM19 Powered by JazzHRPI187362976

Keywords: Ethos Veterinary Health LLC, San Rafael , Outpatient Client Service Coordinator for busy Specialty Veterinary Practice, Healthcare , San Rafael, California

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