Senior Manager, Laboratory Biospecimen Management
Company: Intelliswift Software Inc
Location: San Rafael
Posted on: September 19, 2022
The Manager reports to the Senior Manager, Vendor & Operational
Performance Support in Clinical Laboratory & Biospecimen Management
Process Improvement Leadership:
Partner or consult with individuals, teams, and cross-functional
working groups to conduct process analysis in order to identify
process gaps and develop actionable response strategies.
Apply continuous improvement tools and methodologies, such as root
cause analysis, process mapping, RACI, lessons learned, and "Voice
of the Customer" analysis to business problems in order to drive
efficiency and effectiveness.
Facilitate the development, implementation, and tracking of
appropriate change management and process improvement metrics.
Analyze and interpret metrics, financial data, and human resources
data to provide business insights, charter new cross-functional
initiatives, make data-driven process improvement decisions and
assess impact of completed improvements.
Support junior CLBM team members in building a knowledge base of
formal Process Improvement methodologies and common tools through
training, consulting, and mentorship; offer expert guidance on
process designing and improvement best practices, tools, processes,
and governance policies.
Promote and advocate the importance of process design, process
optimization and change management in the CLBM organization and
other parts of DSO.
Proactively research, learn and apply best practice process
improvement techniques and tools.
Process Improvement Initiative Execution:
Ensure process improvement projects are tracking to key deliverable
and milestone timelines.
Act as a liaison between project teams, management, and technology
management groups for process improvement initiatives and
Lead process development for metrics reporting, dashboards, and
Organize and facilitate cross-functional project team meetings,
including development of agendas, documentation of action items and
communication of outcomes.
Communicate project objectives, plans and timelines and status to
the cross-functional teams.
Address roadblocks issues and/or risks to process improvement
initiatives, including assessing alternative approaches and
communicating timeline or resource adjustments.
Ensure process improvement and change management programs are
executed on time and with high quality output.
Lead CLBM operational and functional improvement projects.
Assist in managing CLBM Core Working Group activities, i.e., taking
meeting minutes and assisting in the following-up of action
The Manager also works closely with a range of cross-functional
groups within DSO and beyond, including Clinical Operations, Data
Management, Legal, Compliance, Translational Sciences, IT,
Technical Operations and across client.
A Manager has a leadership role in key organization-wide process
improvement initiatives and may have the opportunity to manage
A Manager demonstrates advanced competence in several CLBM core
competencies such as communication, problem solving, decision
making and teamwork including:
Familiarity with biospecimen management and biospecimen inventory
tracking as related to clinical trial protocols, laboratory manuals
and vendor's contract statement of work.
Familiarity and competency in the use of data inventory systems,
i.e., LabMatrix, to track and perform key biospecimen-related
The Manager is also demonstrating advanced technical competency in
process improvement, project management and change management, as
well as foundational skills in strategic planning and drug
Actively manage project tradeoffs involving scope, timing and
Exhibit expertise in formal process improvement methodologies such
as Kaizen, Lean, Six Sigma.
Help project stakeholders understand and plan for the impact of
change on the organization.
Needs to have at least 6 years of relevant pharmaceutical industry
experience in process improvement or equivalent role.
Project Management or Process Improvement certification a plus.
Keywords: Intelliswift Software Inc, San Rafael , Senior Manager, Laboratory Biospecimen Management, Healthcare , San Rafael, California
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