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Auto Center Support/ Customer Service

Company: AAA Northern California, Nevada & Utah
Location: San Rafael
Posted on: May 7, 2022

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work With Us!

  • Exceptional benefits within 30 days of hire
    , with employer contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 17 Paid Days off (22 after 1 year) + 9 paid holidays for a great work life balance, some Saturdays and no Sundays
  • Opportunities for growth
  • Free AAA Membership and numerous employee discountsResponsibilities:
    • Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
    • Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
    • Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
    • Answer phones when necessary
    • Assist with invoicing and processing payments when necessary
    • Other duties as assigned by manager
    • Note: May require travel to different locations on an as needed basis
      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
      • Member service focus
        Education & Experience/ Licenses & Certifications
        • High School diploma or equivalent certification (GED)
        • Two years' experience in retail/sales/service industry required
        • Must be 21 years of age
        • Valid driver license and acceptable driving record
          Work Environment/Physical Requirements
          • Ability to lift and or carry up to 40lbs
          • Sitting, standing, bending, kneeling, pushing, reaching, lifting#MCC_RX

Keywords: AAA Northern California, Nevada & Utah, San Rafael , Auto Center Support/ Customer Service, Hospitality & Tourism , San Rafael, California

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