Store Assistant Manager
Company: FedEx Office
Location: San Rafael
Posted on: June 19, 2022
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Job Description:
Company: FedEx Office Job Title: Store Assistant Manager Job
Requisition Number: RC510935 Locations: 777 GRAND AVE San Rafael,
California 94901 Category: Retail Type: Full Time Work Shift:
FXO_Any POSITION SUMMARY: Leads a store business unit, focusing on
creating a consistent and positive customer experience. Assists in
the supervision and oversight of all team members and business
operations, monitoring and facilitating all production and retail
processes, pick-up and delivery, shipping and quality control
processes. Manages store in the absence of the Store Manager. The
Store Assistant Manager is required to perform all functions
normally performed by the team member. GENERAL DUTIES AND
RESPONSIBILITIES: (This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) Demonstrates consultative behaviors to ensure
friendly, polite, expert service is delivered to all customers
Evaluates the efficiency and productivity of team members in
creating positive customer experiences If necessary, resolves
customer disputes and complaints to ensure timely resolution and
customer satisfaction Creates a customer focused environment in all
areas of the store (production, retail, self service, and shipping)
and monitors the store ensuring a clean and professional
environment Establishes and manages a process for customer flow in
the store to improve service experience ensuring customers needs
are met quickly and quality products are delivered Provides
training and development of team members on assigned shifts by
monitoring goals and providing feedback Interviews job applicants,
complies with all company hiring policies and assists Store Manager
with the hiring of team members Coaches, counsels and provides
feedback to team members on their performance and to ensure
adherence to company policies and standards Maintains communication
with the Store Lead Consultant and/or production team to ensure
deadlines are met and quality checks are being performed Oversees
shipping related services and activities Responsible for
communication with the Store Manager and team members on
daily/weekly/monthly goals, performance to plan, key performance
metrics, customer issues and company initiatives Complies with and
enforces FedEx Office established policies and procedures and
maintains an environment of controls Assists Store Manager in
review and transmission of payroll and daily close out of POS
Performs all other administrative duties as needed or requested
including without limitation scheduling, payroll management,
training compliance, daily close-out of POS, bidding, ordering and
receiving supplies and inventory controls All other duties as
needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: High
School diploma or equivalent education 1+ year of related
experience, prior supervisory experience preferred For new hires,
must meet all FedEx Office employment qualifications in force at
time of hiring For current FedEx Office team members, must meet
hiring criteria for the position and transfer requirements as
outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: Ability
to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds Ability, on a consistent basis,
to bend/twist at the waist and knees Ability, on a consistent
basis, to communicate effectively with customers, vendors, and
other team members Ability, on a consistent basis, to perform work
activities requiring cooperation and instruction Ability, on a
consistent basis, to function in a fast-paced environment, under
substantial pressure Ability, on a consistent basis, to maintain
attention and concentration for extended periods of time Ability,
on a consistent basis, to work with minimal supervision Ability, on
a consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office
business; regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the position
Quality Driven Management strives to deliver market-leading
customer experience, business excellence, and financial return
through a Quality-oriented culture and day-to-day application of
Quality science. Suggests areas for improvement in internal
processes along with possible solutions. Works with management to
reduce company costs/wastes, and to optimize profitability in areas
of responsibility. Applies Quality concepts presented at training
during daily activities. Supports FedEx Office Quality initiatives.
We are an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.Recruiting@FedEx.com.
Keywords: FedEx Office, San Rafael , Store Assistant Manager, Hospitality & Tourism , San Rafael, California
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