Residential Services Team Leader
Company: Buckelew Programs Inc
Location: San Rafael
Posted on: June 25, 2022
Buckelew Program, a leading provider of mental health and
addiction services in the North Bay, is seeking a Team Leader for
the Residential Support Services program. As the Team Leader, you
will be responsible for the daily operations, administration, and
team management in supportive housing, employment services, and
residential services and provide assistance to program management
in program implementation and in alignment with approved contracts
and budgets. Support the mission and objectives of Buckelew
Programs by maintaining the privacy and confidentiality of
information, protecting the assets of the organization, acting with
ethics and integrity, and adhering to applicable federal, state and
local laws and regulations.ESSENTIAL DUTIES AND
- Assist program management in all aspects of operations of
assigned program(s) to include planning, growth, staffing and
development. This includes assisting staff to meet annual program
goals, objectives and activities.
- Support compliance and implementation of financial
responsibilities, monitor revenue and expense to operate within
budgets assuring that financial procedures and controls are adhered
to by program staff. Approves program expenditures in line with
budgets in accordance with authorized authority.
- Assist program management with both administrative and clinical
record keeping tasks.Staff Management:
- Assist in the hiring, orienting, training, and supervision of
professional and non-professional staff, and volunteer staff (where
applicable). Provide team oversite, supervision, necessary
corrective action plan(s) and ongoing performance evaluations in
accordance with agency policy and procedures.
- Assist in planning, coordinating, and implementing staff
schedules. Share on-call responsibilities as needed.
- Facilitate regularly scheduled weekly individual, team and all
staff meetings.Program Quality and Compliance
- Assure all services meet the highest standards of care while
adhering to documentation requirements, maximizing the use of
evidence based and best practice treatment models and/or industry
standard practices. Ensure that services are designed and delivered
in a manner that facilitates progress toward identifiable client
goals while maintaining a reasonable degree of client
- Ensure that all legal, regulatory, and contractual requirements
applicable to the program are adhered to and/or delivered,
including compliance with program certifications (e.g., CARF,
American Association of Suicidology, CCL, etc.).
- Ensure program and staff compliance with all relevant health
and safety policies, procedures and regulations.
- Evaluate progress toward meeting program objectives and prepare
regular data and outcome reports.
- Monitor program vacancies. Support program management in
managing referrals, intakes, and discharges. For housing programs,
assist in the identification, intake and monitoring of new
referrals to the units.Clinical Duties
- Oversee, assist, monitor and provide direction to staff in the
planning, development, and implementation of client treatment
planning, client services and Medi-Cal record keeping. Utilize
psycho-social rehabilitation practices to provide general
counseling and guidance with clients in a manner that facilitates
- Perform case management duties and intakes as needed. Meet with
families, psychiatrists, county case managers and others as
clinically relevant to the client. Maintain general awareness of
clients mental/physical health concerns; respond and report as
- Provide crisis intervention and crisis management services as
- Monitor, ensure and assist staff in keeping client charts,
notes and records current and secure according to HIPAA, Medi-Cal
and contractual requirements. At regular intervals, provide
oversite and audits of clients clinical chart.
- Monitor, ensure and communicate to staff on a weekly basis
adherence to agency billing standards.Business Development
- Ensure and maintain positive collaboration with community
partners and agency/program fundraising efforts.
- Explore community resources to enrich and compliment clients
lives and program.Housing Responsibilities
- Assist as needed in the procurement of additional housing.
Oversee, monitor, and assist in maintaining Buckelew housing.
Ensure housing meets the necessary safe and sanitary requirements
of local housing authority and fire district.
- Conduct housing inspections per contract and/or licensing
requirements and housing authority regulations and assist in
follow-up, maintenance and procurement of housing supplies, repairs
- Maintain landlord/owner and neighborhood relationships under
the direction of program management. Address concerns as
needed.QUALIFICATIONS:Education and Experience: An Associates
degree in Social Services/Psychology (or related field) plus 6
years of experience in social service/psychology; or a Bachelors
degree plus four years of experience in social services/psychology;
or a Masters degree plus two years of experience in social
services/psychology required. Experience working with severe and
persistent mental illness and substance abuse preferred. Two or
more years of experience in a mental health agency, at least one of
which is in direct services, with the remainder including some
administrative or planning responsibilities. One-year supervisory
experience, preferably in a behavioral health agency. Strong
understanding of family and group dynamics. For positions in CCL
licensed facilities: successful completion of 40-hour Adult
Residential Facility Initial Certification within first twelve
months and maintain certification.Professional: Must be fluent in
English. Bilingual English/Spanish preferred. Ability to work in an
independent, organized, calm and reassuring manner using good
boundaries and good judgment; to be reliable, dependable and
flexible; and to accept supervision, suggestions and feedback. Must
have interest in working with persons with a behavioral health
disability. Ability to work within all the rules, regulations, and
policies that govern agency compliance. Organized, responsible,
professional, able to work on many projects simultaneously, to be
flexible, empathic and able to relate to clients, other
professionals, and the general community. Skills MS Office
(including Excel and Word) at not less than an intermediate level.
Must have excellent oral and written skills, and the ability to
communicate with both internal and external contacts. Must be a
positive team player. Must have and maintain a valid California
drivers license with an insurable driving record and insured
personal car to use on the job.Physical Requirements: Physically
capable of the following intermittent activities: stretching,
bending, kneeling, twisting, squatting, reaching above and below
the shoulder, pushing, pulling, grasping and lifting up to 30
pounds in weight. Physically capable of the following extended
activities: driving, writing, standing, typing, and
sitting.Benefits: Employer-paid medical, dental, life and long-term
disability insurance, employee assistance program, retirement
savings plan and generous paid time off policy.
Keywords: Buckelew Programs Inc, San Rafael , Residential Services Team Leader, Hospitality & Tourism , San Rafael, California
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