Information Technology Specialist

Company: Enterprise Events Group
Location: San Rafael
Posted on: January 17, 2020

Job Description:

This individual participates with the Information Systems team and company personnel in the development, implementation and maintenance of computer-based information systems; to install, troubleshoot, maintain and modify computer and network system software; to provide input regarding software and hardware additions and changes; and to perform related duties as assigned. This individual possesses the technical and administrative expertise required for ensuring efficient performance of a wide range of systems development activities. - Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to contain a comprehensive listing of the activities, duties, or responsibilities required of the position; additional activities, duties, or responsibilities may be assigned. 1. - - - -As part of a team, oversees the day-to-day operations of the company's information systems including all computer hardware, software, and equipment for both HQ & remote employees. 2. - - - -Plans and coordinates the configuration and operations of permissions within computer networks and work stations. - - - 3. - - - -Prioritizes and develops timelines for company-wide information systems implementations. 4. - - - -Maintains quality standards in all Information Systems operations. 5. - - - -Creation of accounts for all employees (internal systems and web based apps): a. - - - -G-Suite b. - - - -Box c. - - - -OneLogin d. - - - -Active Directory e. - - - -Meraki 6. - - - -Work with internal customers to evaluate and solve technical problems and resolve help desk requests to include but not limited to the following: a. - - - -Support Windows 10 b. - - - -Troubleshoot laptop, monitor, printer, networking, Wi-Fi 7. - - - -Ongoing maintenance of the following: a. - - - -Spam filter b. - - - -Meraki - guest/mobile network notifications c. - - - -Password maintenance d. - - - -Ensure email is successfully backed up e. - - - -Ensure all required systems are successfully backed up 8. - - - -Support equipment in HQ conference rooms 9. - - - -Manage, track and build out of new laptops & exchanges 10. -Support users with installation and troubleshooting of OneLogin (mobile app) 11. -Create policies and procedures and update Information Systems documentation 12. -Works closely with Data Protection Officer on all PII & GDPR compliance regulations 13. -Backup to IS Supervisor 14. -Onsite travel, as needed a. - - - -Main point of contact for all IS needs b. - - - -Printer installation c. - - - -Registration/overall event support, as needed d. - - - -Wi-Fi set-up & troubleshoot e. - - - -Assist with customers with technical needs 15. -Special projects, as needed Required Travel: This job requires approximately 10% - 20% travel. Environment and Physical Demands: This job is managed in the office from M-F 8-5pm PST. This position operates in a professional office environment, using standard office equipment M-F 8am-5pm PST. Must be present in the office to answer phones and be connected to internal networks. Must be able to manage background noise during busy times. - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is frequently required to sit; walk; use hands to finger, handle, or feel; and reach with hands and arms. Competencies: 1. - - - -Positive, upbeat and pleasant demeanor and attitude Able to demonstrate strong professional customer service skills and focus Ability to multi-task in a fast-paced environment Self-motivated and goal oriented Consistent attendance; punctuality Acute attention to detail Ability to follow directions, policies and procedure Strong teamwork and excellent written/verbal communication skills Adaptable to different work environments Flexible with unexpected updates Interpersonal skills Education and Experience: Required: Bachelor's Degree Ability to recognize, analyze, and effectively troubleshoot technical problems in a timely and organized manner Must be resourceful and able to take initiative in a dynamic environment Preferred: Minimum 1 - 2 years of Information Systems experience A plus if applicant has experience with Microsoft servers (2003, 2008, 2012), Microsoft Exchange, O365, PC troubleshooting and repair, box.com, gmail.com, networking & network security, VmWare, VSphere, Avaya, Cisco Routers and Switches, Linux

Keywords: Enterprise Events Group, San Rafael , Information Technology Specialist, IT / Software / Systems , San Rafael, California