SanRafaelRecruiter Since 2001
the smart solution for San Rafael jobs

Manager - IT Helpdesk - Novato, CA - Upto $90k

Company: Vaco Technology
Location: San Rafael
Posted on: September 15, 2020

Job Description:

Leadership Role Manage Global Helpdesk Support Teams Upto 90k WHAT WE NEED We are looking for an enthusiastic, talented and personable Technical Account Manager - IT Support Helpdesk to join the Global IT group. Applicants will be highly motivated and organized, be able to lead a global team, while also possessing the ability to work without supervision. WHAT YOU WILL DO As Technical Account Manager - IT Support Helpdesk, you will be working with world class engineering and production operations teams to maintain a stable environment. You'll lead a team of Junior IT Support Specialists. You'll deploy and administer systems and tools and provide front-line support to various sites and departments. You'll work closely with developers in supporting new services and tackling issues as they arise. Lead a team of IT Support Specialists based out of global locations Create standard operating procedures FAQ documents Responsible for driving performance against identified key performance indicators Identify Implement process improvements measures to better or streamline the existing processes Conduct team meetings, one on one's on a regular basis Conduct weekly monthly business reviews with the client Work with the recruitment team in sourcing conduct interviews to fill any open positions Lead by example in front of the team in managing the day to day operations Develop and maintain documentation for procedures and user resolution documentation Provide timely and creative solutions to challenging problems Ability to work calmly in high pressure situations and manage multiple ongoing projects WHO WE THINK WILL BE A GREAT FIT You're passionate about working with enterprise technology. You desire to interact with various departments - identifying and responding to a variety of technical challenges. You're able to provide amazing customer service. You're looking to expand your career by working in a large scale, enterprise environment. You are willing to work in a fast paced and cutting-edge environment with other highly skilled professionals. 1 to 2 years experience of managing a team preferably in IT Helpdesk environment Understands data analytics to identify key performance indicators and perform data analysis to drive insights Demonstrated strategic planning, strategic facilitation, or presentation Demonstrated ability to interact, influence and align with all levels of an organization both internal and external, technical and non-technical Demonstrated ability to influence and drive consensus Possess a thorough understanding of the Windows and macOS operating systems, Active Directory Office 365 in an enterprise environment Knowledge of server and PC workstation hardware, software and security essentials Excellent written and verbal communications skillsSDL2017

Keywords: Vaco Technology, San Rafael , Manager - IT Helpdesk - Novato, CA - Upto $90k, IT / Software / Systems , San Rafael, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Senior Software Quality Engineer, Quality Systems
Description: Company Description Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive or just plain (more...)
Company: Square
Location: San Francisco
Posted on: 09/21/2020

Senior Applications Developer (IT Oracle CC&B)
Description: JOBTHE IDEAL CANDIDATEThis position is within the IT Oracle CC B Customer Care and Billing application support group of the Department of Information Technology and is responsible for the application (more...)
Company: City of Sacramento
Location: Sacramento
Posted on: 09/21/2020

Technical Solutions Consultant
Description: Overview Public Consulting Group, Inc. PCG is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve (more...)
Company: Public Consulting Group, Inc.
Location: Sacramento
Posted on: 09/21/2020

.Net Developer///Need Local
Description: .Net DeveloperNeed Local Sacramento, CA 6 Months Need Local Client requires a long thorough background check, which can take 4-6 weeks to complete. Manager is having virtual interviews this Friday, Sept (more...)
Company: Key Business Solutions, Inc.
Location: Sacramento
Posted on: 09/21/2020

10 Years Above - UI Architect Web Front End Architect React Architect Node Architect
Description: Hi, We are looking for 10 Years Above - UI Architect at Location- San Francisco, CA Title- UI Architect Major Skills to look after React, Vue.js, Node.js . Location- San Francisco, CA Job Type-Long Term (more...)
Company: Professional Vision Technologies
Location: San Francisco
Posted on: 09/21/2020

SAP PS ( Project Systems ) Portfolio and Project Management Consultant
Description: Infinite Solutions Inc, headquartered at Sacramento, California, focuses on a global delivery model to meet the needs of its most valued customers. Infinite Solutions Inc provides services in the areas (more...)
Company: Infinite Solutions Inc.
Location: Sacramento
Posted on: 09/21/2020

Software Engineer
Description: Company Description Thank you for your interest in Dropbox careers. We are actively hiring for this position and look forward to reviewing your application. Dropbox is continuing to monitor the COVID-19 (more...)
Company: HelloSign
Location: San Francisco
Posted on: 09/21/2020

Software Engineer, Fullstack Pre-Approval
Description: Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, (more...)
Company: Blend
Location: San Francisco
Posted on: 09/21/2020

Technical Product Manager
Description: RESPONSIBILITIES Kforce has a client in search of a Technical Product Manager in Emeryville, CA. Summary The main function of a business systems analyst is to analyze science, engineering, business and (more...)
Company: Kforce Technology Staffing
Location: Emeryville
Posted on: 09/21/2020

Summer Technical Account Management Intern
Description: The Basics: At Tanium, our interns of Technical Account Management have the opportunity to learn valuable, real-world experience from the world's leading enterprise support organization. Operating in (more...)
Company: Tanium
Location: Emeryville
Posted on: 09/21/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Rafael RSS job feeds