Manager, Software Development – Academic Application Services
Company: Stamford American International Hospital
Location: Stanford
Posted on: March 3, 2026
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Job Description:
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(United States of America) Stanford Medicine seeks a hands-on
Software Engineering Manager to lead three Agile Scrum teams
delivering a mix of custom and third-party web applications for
Stanfords School of Medicine. This role combines technical
leadership with product stewardship—defining architecture, shaping
roadmaps, and delivering secure, scalable applications that support
the School of Medicines administration of its education, research,
and patient care missions. You will actively contribute to
development, drive innovation, mentor and grow engineers, and
assist budgeting and capacity planning. You’ll coordinate with the
Project Management Office and business partners, and collaborate
with IT, Quality, Security, and clinical and academic stakeholders.
This position reports to the Senior Director of Academic
Application Services. This is a Stanford Health Care job. A Brief
Overview The Manager, IT Software Applications Provides leadership
for those involved in the development, design and optimization of
one or more information technology and systems functions supporting
hospital business processes and technical information systems
platforms. Responsibilities include, but are not limited to,
analysis, selection and modification of hospital systems,
application software, installation of network hardware/software and
database management. Provides direction for the effort required to
protect the hospitals data, tools and information systems. Ensures
infrastructure architecture standards maximize efficiency and
support platform compatibility. Usually requires subject matter
knowledge of user group for practical application of system
characteristics. Coordinates delivery of services to user groups
and ensures IT service is uninterrupted. Selects, develops, and
evaluates personnel to ensure the efficient operation of the
function. The position combines managerial responsibilities with
in-depth hands-on technical expertise. The Manager is responsible
for appropriate staffing, staff management, and overall scheduling.
This is a highly visible leadership role that will be in front of
client executive leadership to provide progress reports, forecasts,
or analysis of various situations regarding the support of the
portfolio of revenue cycle and supporting applications. Locations
Stanford Health Care What you will do Assess user needs through
periodic onsite visits to provide support and proactive service,
including analysis of opportunities to take advantage of existing
tools and workflows. Act as a focal point for communicating related
system problems within the department and collaborate with other IT
teams on changes, fixes, and updates. Identify high level business
and information system requirements and recommend business
process/workflow redesign to stakeholders where applicable. Guide
requirements gathering and solution design activities including the
design of workflows as it relates to area of responsibility.
Negotiate resolution of conflicting requirements across the
agencies and/or departments. Set and measure performance objectives
and provide regular one-on-one feedback to all members of the team.
Hire, evaluate the performance of and implement corrective action,
up to and including termination, for assigned staff as necessary.
Address individual staff performance problems as needed. Manage
delivery and SLAs by guiding incident resolution, problem
management, maintenance, and enhancement tickets raised by the end
users for the suite of applications in the responsibility area.
Develop relevant metrics, measure and publish the performance of
the services provided and enable continuous improvement activities
in collaboration with peer groups. Ensure both foundation and
community physicians have a high level of customer satisfaction for
services and products provided. Effectively support and fulfill the
vision of SHC for developing these services and capabilities to
support growth and outreach business initiatives. Be appropriately
trained and advocate the use of Process Excellence methodologies
approved within SHC such as Lean. Work closely with all other IT
management personnel in identifying, evaluating, and selecting and
implementing specific information technology which support the
business plans and IT strategies. Define procedures that are
compliant with hospital and departmental policies. Assist with the
preparation of budget for IT systems and services related to area
of responsibility. Keep abreast of new developments, and forecasts
future trends in the areas of health care IT management. Maintain a
strong understanding of technology and its application to achieve
medical and business objectives. Prepare analysis and or proposals
for other enterprise departments when necessary. Serve as an
internal consultant to other IT management staff, and operations
community as needed. Coach, mentor and manage staff to implement,
maintain and support all related software, configurations and
workflows. Support Director and other associates with marketing
efforts and other educational events as assigned. Support research
and publish “white papers” and “decision point documents” for use
in the department, user communities, Care Delivery Council, and
Executive IT Steering Committee as assigned. Collaborate with other
managers and leads to develop an effective on-call rotation
schedule across various teams for 24/7 support. Provide ongoing
troubleshooting, support, and maintenance of applications;
including 24/7 on call coverage as required. Education
Qualifications Bachelors Degree in a work-related discipline/field
from an accredited college or university Experience Qualifications
Five (5) years of progressively responsible and directly related
work experience. Required Knowledge, Skills and Abilities
Healthcare background, experience and performance that promotes a
high level of credibility with clinical professionals. Knowledge
Software Development processes and best practices. Hands on
experience and capability preferred. Knowledge of interworking and
experience developing and configuring EMR systems. Knowledge and
understanding of goals and the interdependencies of functional
departments and groups (in health care industry) and the ability to
lead large-scale complex IT projects in addressing overall business
needs. Knowledge and ability to direct a staff in integrating
information technology services with the work requirements and
deliverables of the unit. Knowledge of informational technology
disciplines; eg, network operations, databases, software
applications and interfaces, production operations, quality
assurance and systems management. Knowledge of principles and
practices of organization, administration, fiscal and personnel
management. Knowledge of project management process and systems.
Excellent written, oral, instructional, presentation and
interpersonal skills focused on motivation and positive attitude.
Highly self-motivated, directed and change oriented. Very strong
customer orientation. Ability to handle confrontation with
appropriate grace, professionalism, cordiality, and firmness, and
manage/resolve disputes appropriately. Ability to communicate
concepts in elegant, concise, eloquent form to management and to
cross-functional departments or teams verbally, in writing, and
through pictures or diagrams when appropriate. Knowledge of current
issues and trends in health care and clinical operations in a
health care system. Ability to apply judgment and make informed
decisions. Ability to develop programs and lead process improvement
projects. Ability to foster effective working relationships and
build consensus with other departments and external vendors.
Ability to plan, organize, prioritize, work independently and meet
deadlines. Ability to strategize, plan and implement change.
Ability to supervise, coach, mentor, train, and evaluate work
results. Knowledge of local, state and federal regulatory
requirement related to the functional area. Knowledge of new
technologies (in specific field) and maintain and stay abreast of
updates and changes. Licenses and Certifications None These
principles apply to ALL employees: SHC Commitment to Providing an
Exceptional Patient & Family Experience Stanford Health Care sets a
high standard for delivering value and an exceptional experience
for our patients and families. Candidates for employment and
existing employees must adopt and execute C-I-CARE standards for
all of patients, families and towards each other. C-I-CARE is the
foundation of Stanford’s patient-experience and represents a
framework for patient-centered interactions. Simply put, we do what
it takes to enable and empower patients and families to focus on
health, healing and recovery. You will do this by executing against
our three experience pillars, from the patient and family’s
perspective: Know Me: Anticipate my needs and status to deliver
effective care Show Me the Way: Guide and prompt my actions to
arrive at better outcomes and better health Coordinate for Me: Own
the complexity of my care through coordination Equal Opportunity
Employer Stanford Health Care (SHC) strongly values diversity and
is committed to equal opportunity and non-discrimination in all of
its policies and practices, including the area of employment.
Accordingly, SHC does not discriminate against any person on the
basis of race, color, sex, sexual orientation or gender identity
and/or expression, religion, age, national or ethnic origin,
political beliefs, marital status, medical condition, genetic
information, veteran status, or disability, or the perception of
any of the above. People of all genders, members of all racial and
ethnic groups, people with disabilities, and veterans are
encouraged to apply. Qualified applicants with criminal convictions
will be considered after an individualized assessment of the
conviction and the job requirements. Base Pay Scale: Generally
starting at $74.73 - $99.04 per hour The salary of the finalist
selected for this role will be set based on a variety of factors,
including but not limited to, internal equity, experience,
education, specialty and training. This pay scale is not a promise
of a particular wage.
Keywords: Stamford American International Hospital, San Rafael , Manager, Software Development – Academic Application Services, IT / Software / Systems , Stanford, California
