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Senior Information Technology Support Specialist (Remote Deskside Services

Company: Cenpatico
Location: San Rafael
Posted on: November 7, 2019

Job Description:

Senior Information Technology Support Specialist (Remote Deskside Services) USA-California-San Rafael Position Purpose: Provide second-level remote support of customers software and minor operating system modifications requests. Investigate, research, and resolve complex IT issues Respond to requests and document tickets in Service Now following Centene s Information Technology policy and procedures Perform software installations, upgrades, and configure customer-specific software Review team s current processes and recommend process improvements. Update installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service Monitor service level agreements, perform scheduled departmental audits, and report findings to management Act as a technical resource for Information Technology support specialists and coordinators Serve as contact in providing remote customer service and complex technical support to internal partners and vendors. Act as a technical resource for other IT Support Specialists. Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS or related field preferred. 3+ years of technical support experience. Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience a plus. Mac experience a plus. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Full-time

Keywords: Cenpatico, San Rafael , Senior Information Technology Support Specialist (Remote Deskside Services, IT / Software / Systems , San Rafael, California

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