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Front Office Receptionist Temporary Bilingual

Company: Marin Community Clinics
Location: San Rafael
Posted on: January 9, 2020

Job Description:

OverviewThe Front Office Receptionist performs clerical--tasks. Registers, and processes scheduled and unscheduled--patients in the reception area.--Greeting and welcoming patients with excellent customer service--is a primary responsibility of the Front Office Receptionist.--Bilingual Spanish is required.------Monday to Friday work days. This position requires flexibility to work evenings and Saturday's. Possible work shifts include the following:08:00am to 5:00pm09:00am to 6:00pm (flexibility to work this schedule as needed)11:00am to 8:00pm------Responsibilities

  • Greets, welcomes, and assists all patients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times.
  • Maintains a professional demeanor, answers inquiries regarding general clinic information.
  • Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.
  • Calls--patients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.
  • Processes walk-in requests for appointments according to established procedures.
  • Provides alternative medical service information for new--patients who cannot be seen due to scheduling constraints.
  • Accurately enters and confirms billing and demographic data in Practice Management System for all patients during check-in process, capturing vital demographic data and authorized signatures.
  • Verifies--timeliness of arrival, collects new patient private pay deposits.-- Clearly documents on the superbill.
  • Prepares charts and superbills for appointments for both new and established clients in advance.
  • Willingly assists nurses by acting as a resource for servicing overflow calls to nurses phone extensions.
  • Accurately takes detailed messages and/or provides information to the caller as needed.
  • Routes all nurse messages in a timely manner.
  • Handles patient payments and responsible for accurate reconciliation of receipts and charges.
  • Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
  • Informs appropriate staff as needed for repairs or maintenance.
  • Per protocols, schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge.
  • While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.
  • Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
  • Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.
  • Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.
  • Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures.Qualifications
    • Bilingual English/Spanish language skills are required (verbal and written).--
    • Prior work experience handling collection of cash and and deposits.-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
    • Completion of college coursework preferred.
    • NextGen Electronic Health Records software--experience a plus but not required.
    • Ability to work evenings or weekend shifts as needed.
    • Previous front office and/or clerical experience in community health clinic environment preferred but not required.
    • Ability to deliver excellent customer service to patients, visitors or anyone in contact with clinic.
    • Demonstrated ability to communicate effectively and professionally in English and Spanish.
    • Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
    • Demonstrated ability to handle multiple tasks in fast paced--health clinic environment.
    • Ability to prioritize assignments as needed, apply organizational skills and have high attention to detail when performing tasks.
    • Ability to use office equipment such as postal electronic mailing meter,--faxing/scanning equipment.--
    • Excellent, professional interpersonal and telephone skills are required.
    • Ability to use a computer and know its basic functions.
    • Basic knowledge of Microsoft Office products including Excel, Word, and PowerPoint.
    • Word processing skills at a minimum of 45 wpm.
    • Competency in using the Internet.

Keywords: Marin Community Clinics, San Rafael , Front Office Receptionist Temporary Bilingual, Other , San Rafael, California

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