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Change Management Lead

Company: AUTODESK, INC.
Location: San Rafael
Posted on: September 12, 2020

Job Description:

The Client Services Change Manager will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and skills and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that are well coordinated, maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

The Client Services organization consists of 360+ employees who support customers, partners, and internal teams with a broad set of responsibilities, skills and knowledge, and leveraging many different systems and tools. As Autodesk continues to evolve its business strategies, product offerings, internal systems and processes, these changes impact the Client Services organization.

The Client Services Change Manager is responsible to collaborate and coordinate planning with key stakeholders and the Client Services leadership team on any strategic initiatives that drive change impact with the Client Services organization that requires change adoption. This role is responsible for assessing the change impact to Client Services, work with Client Services leadership to ensure a comprehensive change management plan is in place and oversees the change effort and measure successful change adoption.

The Change Manager will be the central point of contact to represent Client Services for any programs, projects, or business changes that may impact change to the organization. The Change Manager will work in coordination with other parts of Autodesk to ensure Client Services has representation at the table, provides business requirements, and stays in alignment with the rest of Finance and Operations. The Change Manager will work closely with the rest of the Client Services Leadership to ensure employee engagement and adoption of change is monitored and considered in how we drive change efforts.

The successful candidate for the Change Manager position will require strong skills in organizational behavior, communications, stakeholder engagement, and project management. Effective organizational and analytical skills are a plus. The Change Manager role reports to the Sr. Director of Client Services and is a key member of the Client Services Leadership team.

Responsibilities

Apply a structured methodology and lead change management activities. Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Collaborate internally with Client Services Leadership on coordination of change activities

Work with Autodesk Business Leads to represent Client Services to influence direction, build Change Impact Analysis, provide business requirements, ensure deliverables are met, and coordinate activities with key stakeholders

Develop positive and productive relationships with key stakeholders through:

Project initiation stakeholder interviews, meetings, focus groups, etc. meant to inform change management planning

Execute project level stakeholder engagement plans, ensuring continuing alignment and coordination with overall program

Develop project-level plans, ensure alignment and integration with the overall program plan. May also support communications execution by providing information or content for communications

Assess the change impact. Conduct impact analyses and assess change readiness and identify key stakeholders. Identify and manage anticipated resistance

Identify, analyze and prepare risk mitigation tactics

Review training deliverables; provide feedback and ensure employee training impact

Complete change management assessments.

Consult project teams

Define and measure success metrics and monitor change progress

Manage the change portfolio. Track and report issues

Minimum Qualifications

Bachelor’s degree or higher, preferably in organizational behavior or business.

Understanding and knowledge of Organizational Development and Change management in support of technology and process change adoption

Minimum 5 years’ experience effectively providing change management for one or more projects

Strong working knowledge of one or more Change Management principles and methodologies

Excellent organizational, problem-solving and decision-making skills.

Strong organization skills and experience in managing large projects.

Collaborative team player with a results focus

Flexible approach and ability to quickly pivot as necessary to support urgent program needs

Experience in a variety of communications tools such as PowerPoint, Word

Ability to quickly learn and willingness to use any required technology tools meant to support, streamline and track overall project and program change management effort

Comfortable with ambiguity, changes in direction and priorities, in a fast-paced environment, large complex system implementations

Preferred Qualifications

MA or MBA with a concentration in organizational behavior

Prosci or other change management methodology certification

Experience in change management for ERP implementations, preferably SAP

Familiar with concepts and incorporation of gamification elements in change management efforts

The Ideal Candidate

Organized – Works and thinks in a methodical and orderly way

Results-driven – Acts proactively to achieve results. Focuses on achieving results that promote business success

Communication – Consistently and effectively communicates to stakeholders to keep the business informed and supportive of the project

Influence – Engages, communicates and influences effectively at all levels of the organization and across global teams using data and compelling narratives

Handles Ambiguity – Deals confidently with unclear or changing situations

Judgment – Investigates thoroughly to gather relevant information to make informed decisions

Collaborative – Partners with others to realize desired results

Resourceful – Finds alternative solutions to overcome problems and/or limitations

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers . Full time

20WD41856

About Us With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

Keywords: AUTODESK, INC., San Rafael , Change Management Lead, Other , San Rafael, California

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