Parts Counterperson - Lexus of Marin
Company: Sonic Automotive
Location: San Rafael
Posted on: February 17, 2021
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Job Description:
PurposeJob DescriptionThe Parts Counterperson sells, at retail,
parts to all available customers, over the counter, through the
shop, or on the phone.Duties And Responsibilities* Assist walk-in
customers in selecting required parts, suggest companion
requirements, offer specials, and ensure that the customer is
exposed to the full product line.* Pull purchases from stock. If
the part is not in stock, determine availability and submit an
emergency order if requested by the customer.* Answer phone calls,
providing price quotes and other information. Assist outside sales
representatives with their orders.* Set up orders for daily
shipment, delivery, or pick up.* Verify "will call" and "back
order" files weekly and return to vendors, or stock those items not
required. Solicit assigned accounts by phone.* Assist service
technicians in selecting parts needed for repairs in process.* Open
a repair order envelope for all new repair orders.* Order parts not
in stock if, after discussion with Shop Foremen, it is determined
that parts are needed and will be used upon receipt or that the
customer will return for the required repairs.* Notify the Shop
Foreman and the customer that ordered parts have been received.*
Answer parts phones when front counter is overloaded.* Ensure that
before parts can be charged out, the Technician presents a
duplicate copy of the repair order and a parts requisition.* File
the requisition copy in the repair order envelope.* Be friendly,
professional and efficient when working with all customers, both on
the phone and in person.* Provide the same high level of service to
the other dealership departments as is given to other customers.*
Issue credit for parts returned, ensuring that the original
invoice, or its number, is available so that purchase and pricing
can be verified. Exceptions must be approved by the Parts Manager
or Business Manager.* Ensure that all charge back sales are signed
by the customers.* When making tax exempt sales other than to a
charge or cash account, ensure that the customer's full name,
address, ICC number, and signature is obtained.* Present the
customer with the white copy of the invoice after removing the
"tear strip." When doing business with regular cash customers,
ensure that their "cash account" numbers are recorded to assure
proper customer tracking.* When a credit card is declined, notify
the credit department. If they are not available, either decline to
charge the purchase, or release the credit hold in accordance with
the dealership's guidelines.* Keep front and rear counter areas
clean and uncluttered.* Replenish assigned inventory daily. Advise
Parts Manager when areas of the department are not in satisfactory
condition.* Keep current on new products and product updates.*
Participate in all training programs that are made available.*
Participate with the Parts Manager in maintaining a Lost Sale
Tracking program.* Clean computer terminals and printers daily.*
Must be legally and technically able to operate company and
customer vehicles.* Must be insurable by company insurance
carrier.* Must follow all company safety policies and procedures,
and immediately report any and all accidents to a manager or
supervisor.* Must follow all company safety policies and
procedures, and immediately report any and all accidents to a
manager or supervisorQualificationsQualifications:* High school
diploma or equivalent.* Ability to read and comprehend instructions
and information.* One year of experience in an automotive parts
dept.* One year of sales experience.* Professional personal
appearance.* Ability to work well with the public, sometimes with
several customers at a time.* Will be required to wear a dealership
uniform at all times.* All applicants must be authorized to work in
the USA* All applicants must perform duties and responsibilities in
a safe manner* All applicants must be able to demonstrate ability
to pass pre-employment testing to include background checks, MVR,
drug test, credit report, and valid driver licenseAdditional
InformationIt's time to make the most important move of your
career. From our cooperative, team-based approach, to our more than
1,000 internal advancements each year, it's easy to see the
difference. When you join our organization, you'll enjoy
comprehensive training, competitive compensation, and unparalleled
benefits. Simply put, you'll experience the best that a career in
the automotive industry has to offer.Company DescriptionAt Lexus of
Marin, a Sonic Automotive family dealership, you'll find the
opportunities, resources, and support you need to grow and develop
professionally. Our 100+ dealerships are concerned with more than
moving inventory; they're committed to your success and invested in
your future. So read on, and consider a rewarding career with Sonic
Automotive, Inc.
Keywords: Sonic Automotive, San Rafael , Parts Counterperson - Lexus of Marin, Other , San Rafael, California
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