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Tow and Light Service Driver

Company: AAA Northern California, Nevada and Utah Insurance
Location: San Rafael
Posted on: June 1, 2021

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training - You'll attend a thorough, comprehensive, training program Benefits - Medical, Dental, Vision, wellness program and more! 401k Matching - $1 for $1 company match up to 6% of pay Monthly bonus potential Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities Collaborative Environment - AAA will value your contribution to providing exceptional service to our members Essential Functions Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.) On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving Leverages sales skills for offering products and services from AAA to member during service interaction Utilizing on-board computer, radio communications, and mapping systems Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.) Knowledge/Skills/Abilities Clear and proficient verbal and written communication even under pressure Common knowledge of vehicle components and the common reasons for vehicle failure Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately Ability to drive a manual/automatic shift vehicle Education & Experience/Licenses & Certification Two (2) years of experience in a customer contact role Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training Vocational technical automotive training/certification or equivalent experience (preferred) ASE (Automotive Service Excellence) certification(preferred) Work Environment/Physical Requirements Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. #ERS

Keywords: AAA Northern California, Nevada and Utah Insurance, San Rafael , Tow and Light Service Driver, Other , San Rafael, California

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