Client Care Representative
Company: Ethos Veterinary Health LLC
Location: San Rafael
Posted on: May 12, 2022
Job Description:
The Pet Emergency and Specialty Center of Marin (www.pescm.com)
is known for our great nursing staff, fabulous doctors and
management team, thoughtful benefits and perks, and upbeat
moraleall while doing what we all love to do!PESCM celebrates core
values such as respect, kindness, trust, appreciation, compassion,
and dedication. We utilize a cloud-based management software which
integrates with an iPad accessible patient treatment software for a
paperless billing system so you can focus on what you do best,
patient care and client service! Our clients benefit from a
collaborative environment with specialists in surgery, internal
medicine, and oncology, as well as a 24/7 emergency
department.About the Job: PESCM has an immediate opening for the
right candidate to join our Client Service Team! You must be
availability on nights, weekends, and holidays as we are busy 24/7
practice and we never close, ensuring we are always able to provide
patient care to our clients. Responsibilities and duties:
- Welcome our clients in a friendly, helpful, and compassionate
manner
- Prepare and review documents and medical records accurately and
completely
- Educate and advise clients regarding PESCM's services and
practices
- Process appointments, emergencies, and client requests while
ensuring the highest quality of care and satisfaction for our
clients at all times.
- Process admissions and discharges accurately; schedule follow
up appointments as necessary
- Process invoices and payments accurately
- Assist with other administrative duties such as scanning,
faxing, and emailing Skills and Qualifications:
- Cultivate a positive atmosphere, demonstrate a friendly and
courteous attitude with all coworkers throughout the hospital in
order to maintain a cohesive work team
- Maintain excellent communication skills in order to ensure
professionalism and effectiveness in all interactions with clients
and coworkers throughout the hospital
- Must have the ability to multitask, prioritize, and
delegate
- Demonstrate proficiency in computer skills including learning
our current software platforms: Ezyvet and Smartflow
- Must be organized and detail oriented to ensure efficiency and
accuracy in all transactions
- Able work in high stress situations and exercise good judgment
as needed
- Present a neat, well-groomed appearance
- Must be available to work nights and weekends Benefits of
working with us: We offer desirable alternative work schedules, a
competitive bay area wage and comprehensive benefits plan to
include medical/dental, 401k, paid time off, scrub allowance,
in-house Wellness Group, generous Pet Benefit Plan, Continued
Education opportunities, and Commuter benefit, as most of our staff
travel from outside of Marin County, often passing other specialty
practices!PESCM is an Equal Opportunity Employer. PESCM does not
discriminate on the basis of race, religion, color, sex, gender
identity, sexual orientation, age, physical or mental disability,
national origin, veteran status or any other basis covered by
appropriate law. All employment is decided on the basis of
qualifications, competence, merit, and business need.PM19 Powered
by JazzHRPI176102703
Keywords: Ethos Veterinary Health LLC, San Rafael , Client Care Representative, Other , San Rafael, California
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