Branch Service Specialist, San Rafael, CA
Company: Union Bank
Location: San Rafael
Posted on: May 13, 2022
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Job Description:
Are you passionate about creating an exceptional client
experience?Discover your opportunity with Union Bank -, a division
of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest
financial group in the world. At Union Bank, we have our clients'
best interest in mind and draw on more than 160 years of experience
to understand their distinct needs to tailor our solutions. We're
part of 180,000 colleagues around the globe striving to be the
world's most trusted financial group, knowing that trust starts
with a culture of putting people first and empowering you to
achieve your potential.Join Union Bank, where being inspired is
expected and creating results is rewarded.Limited Time Only!$1,500
Sign-on Bonus for all Branch Service Specialist hires who accept an
offer by 5/31/2022!New Branch Service Specialists who accept an
offer between now and 5/31/22, will receive a one-time sign on
bonus of $1,500.00We're seeking a Branch Service Specialist who is
responsible for providing our customers with an excellent banking
experience. As part of the front line of customer service, you
would be responding to client inquiries and customer requests,
processing transactions, resolving difficult or complex issues, and
making quality sales referrals. Specifically, the job entails
resolving complaints in a professional manner or forwarding the
issue accordingly, suggesting additional bank services where
appropriate, and approving documents and transactions (e.g., G/L
tickets, IBC's, Customer Charges, Deposits, etc.). Additional
responsibilities could involve:Customer Service Transactions-
Maintain cash drawer within prescribed cash limits and meet cash
balancing standards.- Perform more complex tasks such as Safe
Deposit activities, merchant teller services, remote branch
capture, etc., in compliance with established policies, procedures,
and standards.Sales ReferralsParticipate in sales promotions and
meet monthly referral goals and potentially train tellers to
effectively identify quality referral
opportunities.Operations/Risk/ComplianceResponsible for following
and adhering to all bank operational and security procedures,
including compliance and privacy policies to maintain customer
confidentiality. Conform to all government compliance
regulations.As the right candidate, you should meet the following
criteria:- Customer service and cash handling experience.-
Effective verbal and written communication skills.- Excellent
leadership and interpersonal communication.- Good math, reading,
and comprehension abilities.- Familiarity with standard branch
technology and teller equipment.- Strong problem-solving skills.-
2+ years of experience in customer service at a retail bank.The
above statements are intended to describe the general nature and
level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities duties and
skills required of personnel so classified.We are proud to be an
Equal Opportunity/Affirmative Action Employer and committed to
leveraging the diverse backgrounds, perspectives and experience of
our workforce to create opportunities for our colleagues and our
business. We do not discriminate on the basis of race, color,
national origin, religion, gender expression, gender identity, sex,
age, ancestry, marital status, protected veteran and military
status, disability, medical condition, sexual orientation, genetic
information, or any other status of an individual or that
individual's associates or relatives that is protected under
applicable federal, state, or local law.Some MUFG roles require
that individuals be fully vaccinated against COVID-19, subject to
exemptions for medical or religious reasons, as well as any other
reason required by applicable law or order. Should you be selected
for an interview, your recruiter will provide additional
information.#LI-Onsite
Keywords: Union Bank, San Rafael , Branch Service Specialist, San Rafael, CA, Other , San Rafael, California
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