Auto Center Support / Jr. Service Advisor
Company: AAA Northern California, Nevada & Utah
Location: San Rafael
Posted on: June 23, 2022
Job Description:
We call our club's vision, mission, values, and supporting
pillars "Our House" because they are the foundation for all that we
do. We're working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members.
Join us at our new San Rafael Auto Repair Center
- Great pay
- Exceptional benefits
within 30 days
of hire, with employer contribution to medical/Dental/Vision
premiums
- 401K Matching $1 to $1 up to 6% annually
- 17 Paid Days off (22 after 1 year)
+ 9 paid holidays for a great work/life balance, some Saturdays and
no Sundays
- 3 paid volunteer days
- Free AAA membership and numerous employee discountsEssential
Functions
- Maintain proper levels of member/customer satisfaction.
- Answer telephones and assist customers with booking
appointments and general service questions.
- Route customers to the proper staff member for more technical
questions.
- Assist with invoicing and processing payments for
customers.
- Assist with entering supplier invoices into the shop management
software.
- Assist the General Manager with physical inventories
- Assist management with coordinating and holding employee
meetings.
- Assist Service Advisors and General Manager with various
administrative duties - filing, mail processing, supply ordering,
daily closing, etc.
- Maintain a clean and safe working environment. Keep the parking
area and the interior sales and service area of the facility neat
and clean on a daily basis.Knowledge/Skills/Abilities
- Good written verbal communication, ability to take direction
well
- Bilingual communication skills (preferred)
- Basic Mathematical skillsEducation & Experience/Licenses &
Certification
- Two (2) years of experience in a customer contact role
- Experience working in an auto center is a plus
- Must be 21 and have a clean driving recordWork
Environment/Physical RequirementsLifting and carrying parts,
weighing up to 25 pounds, possibly several times a day; Some
exposure to loud noises every day for up to 30 minutes at a time
from air tools and auto repair equipment. A percent of time is
spent traveling by car to pick up parts and customers. Long periods
of time on their feet.#MCC_RX
Keywords: AAA Northern California, Nevada & Utah, San Rafael , Auto Center Support / Jr. Service Advisor, Other , San Rafael, California
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