Client Care Representative

Company: Ethos Veterinary Health LLC
Location: San Rafael
Posted on: July 31, 2022

Job Description:

The Pet Emergency and Specialty Center of Marin () is known for our great nursing staff, fabulous doctors and management team, thoughtful benefits and perks, and upbeat moraleall while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We utilize a cloud-based management software which integrates with an iPad accessible patient treatment software for a paperless billing system so you can focus on what you do best, patient care and client service! Our clients benefit from a collaborative environment with specialists in surgery, internal medicine, and oncology, as well as a 24/7 emergency department. About the Job: PESCM has an immediate opening for the right candidate to join our Client Service Team! You must be availability on nights, weekends, and holidays as we are busy 24/7 practice and we never close, ensuring we are always able to provide patient care to our clients. Responsibilities and duties:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing Skills and Qualifications:
  • Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team
  • Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
  • Must have the ability to multitask, prioritize, and delegate
  • Demonstrate proficiency in computer skills including learning our current software platforms: Ezyvet and Smartflow
  • Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
  • Able work in high stress situations and exercise good judgment as needed
  • Present a neat, well-groomed appearance
  • Must be available to work nights and weekends Benefits of working with us: We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, in-house Wellness Group, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19Powered by JazzHR
    
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Keywords: Ethos Veterinary Health LLC, San Rafael , Client Care Representative, Other , San Rafael, California