Service Lead (Full-Time)
Company: BevMo
Location: San Rafael
Posted on: August 5, 2022
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Job Description:
*General Summary: *The Service Lead assists the Store Manager
(SM) and Assistant Store Manager (ASM) in motivating and inspiring
the team to achieve store productivity goals. The Service Leader
acts as a supervisor to ensure both the staff and customer
experience is positive.*Key Roles and Responsibilities:
**People/Supervisor** Provides direction, support, and ongoing
feedback to Sales Associates* Assists in conducting observation and
coaching of Sales Associates*Customer Service/Sales** Consistently
creates a welcoming environment for the customer by greeting and
assisting; as well as quickly responding to customer inquiries and
needs* Demonstrates desired behaviors including driving sales,
handling difficult and/or complicated sales, cash management,
inventory, and follow-up with customers* Identifies opportunities
to drive traffic into the store through community events (weddings,
parties, etc.)* Responsible for assigned Areas of Responsibility
(AOR)* Regularly communicates with Store Manager and Assistant
Store Manager to discuss strengths, opportunities, and trends in
business* Assists Store Manager and Assistant Store Manager to
increase sales, drive/promote merchandise categories, and expand
markets* Assists Store Manager and Assistant Store Manager in
planning and execution of all Merchandise Calendar direction,
campaigns, and sales promotions*Operations** Assists SM and ASM in
all store operations* Ensures departmental responsibilities are
prioritized and executed as outlined in the Area of Responsibility
(AOR) guidelines* Support the Leader on Duty (LOD) Program to
ensure that Sales Associates are providing exceptional customer
service* Enforce all company policies and procedures, including
health, safety, and security are being followed; ensures compliance
to all wage and hour rules.* Performs all duties as directed by
supervisor*Requirements**Skills Required** Excellent communication
skills - both verbal and written* Ability to operate in a rapidly
changing environment* Exceptional collaboration skills, proven
ability to work effectively cross-functionally* Strong organization
and priority setting skills*Qualifications** 1-2 years of
experience in retail store management* Strong verbal and written
communications skills* Must be an excellent organizer and problem
solver with strong project management skills* Possess strong
interpersonal skills to communicate with confidence to both
internal and external customersLocation: 1282 El Camino RealSan
Bruno, CA 94066Job Type: Full-timePay: $18.25 $19.40 per
hourSchedule:* 8 hour shift* Evening shift* Monday to Friday*
Overnight shift* Overtime* Weekend availabilityWork Location: One
location
Keywords: BevMo, San Rafael , Service Lead (Full-Time), Other , San Rafael, California
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