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Social Service Worker I Bilingual (Vietnamese)

Company: County of Marin
Location: San Rafael
Posted on: September 23, 2022

Job Description:

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here. Read on to find out more about this opportunity: DEPARTMENT OF HEALTH & HUMAN SERVICES: At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.
The Social Service Worker I (Vietnamese) is a critical member of the One Door Information & Assistance (I&A) unit of Marin County's Office of Aging and Adult Services. Under direction of the Social Service Unit Supervisor, the Social Service Worker I provides information about and assistance in connecting to services, programs and resources for older adults, persons with disabilities and family caregivers. This position provides skillful and cordial customer service in a busy environment where service is provided via phone (473-INFO), email and in person to individuals seeking to support their independence and wellbeing or such of family members, friends, neighbors or clients/patients. Along with fellow I&A unit colleagues, the incumbent is part of the One Door Aging and Disability Connection (ADRC), a partnership between Marin's Aging and Adult Services and the Marin Center for Independent Living. In both the I&A and ADRC roles, the incumbent works with individuals over the phone and in person, assessing each contact's concerns and needs and makes referrals to appropriate services and resources offered by public agencies and community-based organizations. The incumbent also screens, assesses, and helps eligible individuals apply to Meals on Wheels and In-Home Supportive Services. Additionally, responsibilities include recording and tracking data in multiple secure data bases. The incumbent takes initiative, uses considerable judgment, and provides all services in culturally and linguistically appropriate ways. This position is also responsible for conducting community outreach to inform and educate individuals and community groups about services, programs, and resources. The incumbent keeps abreast of relevant services, programs, and resources and works with the supervisor and peers to deliver service. The incumbent will serve individuals from all backgrounds with a focus on providing information about services and resources, and conducting outreach to older adults, persons with disabilities, and family caregivers who speak Vietnamese in Marin County. This position will also serve as a liaison to organizations that specifically serve the Vietnamese community.Bilingual Testing/Certification:Successful candidates must demonstrate proficiency in both Vietnamese and English prior to appointment. If the selected candidate has not taken the test, a bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet the requirements.Health and Human Services has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely and options to telework up to three days per week and work remaining days onsiteare available; however, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. While onboarding and training, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.
Our Highly Qualified Candidate: The ideal candidate for the Social Service Worker I position has experience in generalist social work practices and possesses demonstrated written and oral communication skills sufficient to provide clear and concise information to a diverse range of individuals. The candidate can function effectively in a team environment and work collaboratively with internal and external partners. The ideal candidate can perform in a busy environment, maintaining a consistently calm and professional demeanor. The candidate is knowledgeable about services, programs, and resources in Marin County for older adults, persons with disabilities, and family caregivers and is experienced in referring and coordinating services with both internal and external agencies to serve the needs of these populations. The candidate also possesses experience interviewing, assessing, counseling and educating clients about services, programs and resources. The candidate has solid computer skills and experience working with online resources. The candidate also possesses the ability to record and maintain client data in multiple databases in an accurate and timely manner. Experience presenting to groups is highly desirable. Experience and training in options counseling is highly desirable but not required. Knowledge of resources, services, and programs that serve the Vietnamese population in Marin County high desirable. Bilingual in English/Vietnamese is required. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications:Either equivalent to graduation from a four-year college or university with coursework that has included 30 semester or 45 quarter units in social welfare, social/human services, sociology or other behavioral science and one year of professional-level social services work in a public or private social services agency; or successful completion of 30 semester or 45 quarter units in social welfare, social/human services, sociology or other behavioral science and two years of professional-level social services work in a public or private social services agency; or possession of a Master's degree in Social Services or a two year counseling program by time of appointment. Demonstrated oral and written proficiency in the designated second language is required.For more detailed information about this classification, including the minimum qualifications, please click here: class specification.
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your account to view these emails. Testing and Eligible List:Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.Open & Continuous Recruitment: Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for an Open and Continuous recruitment may be closed at any time.SPECIAL REQUIREMENTS: Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.IMPORTANT INFORMATION: Pursuant to the Order of the Marin County Public Health Officer, it is required that all County employees confirm their vaccination status. Depending on work assignment and applicable Public Health Order, some employees may be required to be fully vaccinated and/or consent to weekly COVID-19 testing. To help mitigate transmission, an Order of the Marin County Public Health Officer requires all individuals to wear face coverings when indoors in workplaces and public settings.Disaster Service Workers:All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. Equal Employment Opportunity Employer: The County of Marin is committed to diversity and invites all qualified people to apply, including persons of color, women, and individuals with disabilities. Upon request, reasonable accommodation may be made for persons with disabilities and for religious reasons, where necessary. If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at ext. 2095. If you have questions concerning the position announcement, please contact Human Resources at 415-473-6104.

Keywords: County of Marin, San Rafael , Social Service Worker I Bilingual (Vietnamese), Other , San Rafael, California

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