Company: Sonesta International Hotels
Location: San Bruno
Posted on: November 26, 2022
DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta
Service in all interactions with guests and clients. Manage
according to theSonesta G.U.E.S.T. standards and instill a passion
for customer service in all associates of the hotel. Partner with
the Housekeeping Manager to recruit, develop, manage and monitor
performance while makingany recommendations for disciplinary and
other human resources-related actions. Inspect all assigned suites
and public areas to ensure furnishings, guest suites, equipment,
linens, and publicareas are clean and in good repair to meet guest
expectations. Advise employees of deficiencies and instruct
oncorrective action. Provide retraining as needed. Assist with
training of employees and ensuring that they have the tools and
equipment needed to effectivelycarry out their respective job
duties. Assist with scheduling and room cleaning assignments to
ensure proper coverage. May perform all housekeeping duties
necessary including cleaning guest suites and hotel public space to
ensureguest satisfaction and owner expectations. Partner with the
Housekeeping Manager to inventory and maintain par levels for linen
and room supplies. Monitor commercial laundry supplies and
equipment to ensure they are sufficient and in working order.
Manage procedures of lost and found items. Promote teamwork and
quality service through daily communication and coordination with
other shifts anddepartmental management. Ensure compliance with
federal, state and local laws regarding health and safety services.
Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:
High School Diploma or equivalent plus two years housekeeping
experience including some supervisorytraining/experience. Previous
background from the extended stay industry preferred. Ability to
speak, read, and write fluent English; other languages beneficial.
Reading and writing abilities are required in order to document
tasks completed, to order supplies, to receiveinstructions for the
day and/or to read equipment manuals including safety information.
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances. Problem solving, reasoning,
motivating, organizational and training abilities. Experience with
Microsoft Office preferred. Frequently standing up, bending,
climbing, kneeling, and moving about the facility. Will be required
to regularly use commercial cleaning chemicals. Carrying, lifting
or pulling items weighing up to 50 pounds. Will be required to work
mornings, evening, weekends, and holidays.
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.
We are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, or protected veteran status, or any
other characteristic protected by local, state, or federal laws,
rules, or regulations.
Keywords: Sonesta International Hotels, San Rafael , Housekeeping Supervisor, Other , San Bruno, California
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