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Sales & Customer Service Associate

Company: Massage Envy
Location: San Rafael
Posted on: January 24, 2023

Job Description:

We are looking for a Front Desk Associate to help our guests feel comfortable and welcome. You have a meaningful role to play as you will help clients understand the benefits of regular massage, skin care and stretch. You will also connect clients with retail products that improve, enhance and extend the positive impact of the services they receive. We want you to help promote the value of total body care with our clients.Our busy location is growing and looking for talented sales associates to grow with us! We focus on delivering a successful career for you. You take care of the clients and we take care of you!We offer:Flexible scheduleEmployee discountHealth InsuranceDental Insurance401(k)AflacPaid TrainingPaid Time OffSupplemental pay types:Bi-Weekly Bonuses Yearly wage: $16,120 - 35,000 + bonusesAs a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.Drivingmember retention through outreach via phone and email to current members.Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.Protectingour workplace cultureby recognizing and supporting team goals and building positive relationships with team members.Qualifications/Skills:SalesCustomer Service*Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Keywords: Massage Envy, San Rafael , Sales & Customer Service Associate, Other , San Rafael, California

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