Member Experience Associate

Company: American Automobile Association
Location: San Rafael
Posted on: May 23, 2023

Job Description:

Member Experience Associate page is loaded Member Experience Associate Apply locations San Rafael, CA time type Full time posted on Posted 3 Days Ago job requisition id J128336 We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you. We're one of the largest Membership organizations in the country, but we're so much more than our legendary roadside service. * This Team Member will be responsible for AAA Smart Hom e sales and will help out with Insurance Servicing.
-Essential Functions

• Exhibits AAA guiding principles and core values
• Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
• Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives -
• Overcomes obstacles that create barriers to Team Member or branch efforts
• Identifies process improvement opportunities and proposes solutions
• Acts as an agent for change while promoting AAA's guiding principles and core values Knowledge/Skills/Abilities
  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary. Education & Experience / Licenses & Certification
    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required
    • Bilingual Spanish a plus!Work Environment/Physical Requirements Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. #MEA We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $50,343.00- Mid: $62,929.00- Max: $75,515.00#MEL-This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance. About Us Innovation. It's what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you're looking for, journey forward with us.

Keywords: American Automobile Association, San Rafael , Member Experience Associate, Other , San Rafael, California