Complex Customer Care Representative - Concord, CA
Company: Optum
Location: Concord
Posted on: May 19, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required
to work during our normal business hours of 8:00am - 4:30pm PST. It
may be necessary, given the business need, to work occasional
overtime and weekends. Our office is located at 5003 Commercial
Circle, Concord, CA.
We offer 2 weeks of on-the-job training. The hours during training
will be 8:00am - 4:30pm PST, Monday - Friday.
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Primary Responsibilities:
Answers questions after patient billing is completed
Talk to patients and explains billing questions
Understands how the billing process takes place
Takes insurance and applies in system and bills
Add/delete insurance on patient's files
Set up payment plans and take payments
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
1+ years of healthcare customer service experience
1+ years of healthcare billing and / OR collections experience
Experience with EPIC
Ability to work full-time onsite at 5003 Commercial Circle,
Concord, CA
Ability to work Monday - Friday, during our normal business hours
of 8:00am - 4:30pm PST, including the flexibility to work
occasional overtime and weekends, based on business need
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Preferred Qualifications:
Hospital customer service experience
Physician customer service group experience
Experience with NICE
Experience with health plan terminology
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, San Rafael , Complex Customer Care Representative - Concord, CA, Other , Concord, California
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