SanRafaelRecruiter
the smart solution for San Rafael jobs

Bilingual Vietnamese/English Technical Customer Service Rep

Company: TSYS
Location: San Rafael
Posted on: February 15, 2019

Job Description:

Every day, the people of TSYS-- and Netspend-- improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere and for yourself we may have the right place for you.Summary of This RoleReceives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.What Part Will You Play?


  • Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  • Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.


    What Are We Looking For in This Role?Minimum Qualifications

    • High School Diploma or Equivalent
    • Must speak, read, and write both Vietnamese and English fluently

      Preferred Qualifications

      • Typically Minimum 2 Years Relevant Exp
      • Previous customer service experience


        What Are Our Desired Skills and Capabilities?


        • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
        • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
        • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
        • Computer Skills - Basic computer skills
        • Industry Knowledge - Ability to develop basic payments industry knowledge
        • Research - Basic ability to research issues and resolve customer inquiries


          Not Ready to Apply? Join Our Talent Community!!US Applicants:

          TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

          Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.

          EOE/Minorities/Females/Vet/Disability

          Outside of US Applicants:

          TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

          Keywords: TSYS, San Rafael , Bilingual Vietnamese/English Technical Customer Service Rep, Other , San Rafael, California

          Click here to apply!

          Didn't find what you're looking for? Search again!

          I'm looking for
          in category
          within


Other Other Jobs


Policy Title Typist
Description: Policy TitleTypists We area national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most (more...)
Company: Mommy Jobs Online
Location: Sunnyvale
Posted on: 02/18/2019

Pilot (IFR) RW - CALSTAR - CS2
Description: Overview The REACH Pilot provides customer oriented, high quality air medical transport services in a safe and efficient manner. The pilot is expected to act as a proactive and integral team player, both (more...)
Company: REACH Air Medical Service
Location: Gilroy
Posted on: 02/18/2019

IT - BIDW Analysis Intern
Description: Pharmacyclics is committed to the development and commercialization of novel therapies intended to improve the quality and duration of life and to resolve serious unmet medical needs for cancer patients. (more...)
Company: Pharmacyclics
Location: Sunnyvale
Posted on: 02/18/2019


Sr Service officer (Branch Team Lead)
Description: At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing (more...)
Company: Bank of the West
Location: Turlock
Posted on: 02/18/2019

Systems Security Engineer, Cybersecurity Engineer
Description: Description: The selected individual will be supporting the Space Protection Program in Sunnyvale CA. br br The candidate will be responsible for: br br -Applying an interdisciplinary, collaborative (more...)
Company: Lockheed Martin Corporation
Location: Sunnyvale
Posted on: 02/18/2019

Babysitting Wanted - Morning Help With Varying Schedule, Seeking Sitter
Description: My husband and I are looking for an experienced individual to help care for our 14mo old twin
Company: Sitter
Location: Tracy
Posted on: 02/18/2019

Enjoy working from home as a Benefits Specialist
Description: Are You Motivated Be part of the Largest Health Benefits Discount company in the nation and assist people to
Company: Ameriplan
Location: Sunnyvale
Posted on: 02/18/2019

Law Enforcement Transcriber - Crimes Against Youth
Description: Law Enforcement Transcriber - Crimes Against Youth Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a dedicated pool of contractors (more...)
Company: Mommy Jobs Online
Location: Turlock
Posted on: 02/18/2019

Part-Time Food Delivery - Uber Eats
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week.Why deliver with Uber ul li Flexibility: When you become (more...)
Company: Uber Eats
Location: Turlock
Posted on: 02/18/2019

Political Science Intern (Campaign assistant)
Description: Location: San Jose, California Title: Political Science Intern Campaign assistant Duration: Through November 2018 Full Time and Part Time position Description: Political Science Intern Campaign assistant (more...)
Company: Wade for Mayor Political Campaign
Location: Sunnyvale
Posted on: 02/18/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Rafael RSS job feeds