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Customer Care Clerk

Company: Vionic Group
Location: San Rafael
Posted on: May 19, 2019

Job Description:

Customer Care Clerk IT BEGAN WITH A FLIP-FLOP. But not just any flip-flop. A sandal that revolutionized the industry, bringing biomechanical support to a quintessential summer staple. From these humble beginnings in Australia to the bustling San Francisco Bay Area, Vionic has grown from a fledgling business to a global footwear brand. We're bringing together style and science and reimagining the look of supportive footwear. The Vionic footwear collection is available at select quality retailers across North America, including Nordstrom, Dillard's, Belk and Zappos.com, and at VionicShoes.com.We are located in San Rafael off of Highway 101 and just a block away from the Marin Civic Center SMART train station. Vionic has been named a 2018 Gallup Great Workplace Award Winner, and is the only company recognized in the fashion and retail sector. Vionic is one of just 39 companies globally to receive the prestigious award, which celebrates companies that achieve exceptional performance by creating a culture of high-reaching employee engagement. Gallup has rated Vionic among the top 2% of all companies based on "Employee Engagement" exceeding the national average by 65 percentage points. We are also officially certified and recognized as a Marin/Bay Area/California Green Business. In a Nutshell: We've promoted another member of our Customer Care team and it's time to open a great entry level position within the corporate side of our Customer Care department. The Customer Care Clerk provides exceptional service to Vionic's corporate customers (wholesalers, retailers and outside sales representatives) as well as meets/exceeds sales profit and customer satisfaction targets. This is a fantastic opportunity for someone looking to bring their customer care experience to the corporate level within a growing business. If you are passionate about customer experience, this position may be a great place to begin your Vionic Adventure! What You'll Do:

  • Order Processing - Process and maintain orders received from customers.
  • Inbound Calls/Outbound Calls - Receive and make relationship-building calls with agents, wholesalers, retailers and, on occasion, consumers.
  • Send order confirmations and advise on backorders, available inventory, shipping/tracking and general queries.
  • Service Management - Identify trends in Customer Care data and report to the Customer Service Supervisor on those trends. Initiate action to take advantage of opportunities.
  • Customer Care Support - Provide general support to the Customer Care team.
  • General Administrative Duties - Assist with general administrative functions as assigned (filing, copies, etc.). What You'll Bring to the Team:
    • Experience in a telephone-based customer service role. Prior experience in a multi-tasked call center, a bonus.
    • Ability to multi-task, prioritize and toggle between several screens with ease.
    • Prior experience with computer data entry.
    • Prior experience in working to a sales budget.
    • Intermediate skills in Excel and experience and proficiency with customer service/order entry software systems, basic skills in standard office software such as Word, Outlook, etc. are
    • Ability to identify opportunities that "fall outside the square" and to initiate action to take advantage of those opportunities.
    • Ability to maintain a positive and pleasant attitude with customers at all times .
    • Industry knowledge of footwear/apparel is preferred. How We Take Care of our People: We offer a fun and dynamic workplace with a robust benefits package that currently includes 100% paid medical premium for employees, dental, vision, LTD, Life, a generous amount of PTO, and a 401K retirement plan with employer match. Fresh organic fruit and juices, Fitbit challenges, and celebrations abound, including Australian Day! You receive free shoes each season, and receive a seriously deep discount on our products, because you will want more!

Keywords: Vionic Group, San Rafael , Customer Care Clerk, Other , San Rafael, California

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