Customer Care Clerk
Company: Vionic Group
Location: San Rafael
Posted on: May 19, 2019
Customer Care Clerk IT BEGAN WITH A FLIP-FLOP. But not just any
flip-flop. A sandal that revolutionized the industry, bringing
biomechanical support to a quintessential summer staple. From these
humble beginnings in Australia to the bustling San Francisco Bay
Area, Vionic has grown from a fledgling business to a global
footwear brand. We're bringing together style and science and
reimagining the look of supportive footwear. The Vionic footwear
collection is available at select quality retailers across North
America, including Nordstrom, Dillard's, Belk and Zappos.com, and
at VionicShoes.com.We are located in San Rafael off of Highway 101
and just a block away from the Marin Civic Center SMART train
station. Vionic has been named a 2018 Gallup Great Workplace Award
Winner, and is the only company recognized in the fashion and
retail sector. Vionic is one of just 39 companies globally to
receive the prestigious award, which celebrates companies that
achieve exceptional performance by creating a culture of
high-reaching employee engagement. Gallup has rated Vionic among
the top 2% of all companies based on "Employee Engagement"
exceeding the national average by 65 percentage points. We are also
officially certified and recognized as a Marin/Bay Area/California
Green Business. In a Nutshell: We've promoted another member of our
Customer Care team and it's time to open a great entry level
position within the corporate side of our Customer Care department.
The Customer Care Clerk provides exceptional service to Vionic's
corporate customers (wholesalers, retailers and outside sales
representatives) as well as meets/exceeds sales profit and customer
satisfaction targets. This is a fantastic opportunity for someone
looking to bring their customer care experience to the corporate
level within a growing business. If you are passionate about
customer experience, this position may be a great place to begin
your Vionic Adventure! What You'll Do:
- Order Processing - Process and maintain orders received from
- Inbound Calls/Outbound Calls - Receive and make
relationship-building calls with agents, wholesalers, retailers
and, on occasion, consumers.
- Send order confirmations and advise on backorders, available
inventory, shipping/tracking and general queries.
- Service Management - Identify trends in Customer Care data and
report to the Customer Service Supervisor on those trends. Initiate
action to take advantage of opportunities.
- Customer Care Support - Provide general support to the Customer
- General Administrative Duties - Assist with general
administrative functions as assigned (filing, copies, etc.). What
You'll Bring to the Team:
- Experience in a telephone-based customer service role. Prior
experience in a multi-tasked call center, a bonus.
- Ability to multi-task, prioritize and toggle between several
screens with ease.
- Prior experience with computer data entry.
- Prior experience in working to a sales budget.
- Intermediate skills in Excel and experience and proficiency
with customer service/order entry software systems, basic skills in
standard office software such as Word, Outlook, etc. are
- Ability to identify opportunities that "fall outside the
square" and to initiate action to take advantage of those
- Ability to maintain a positive and pleasant attitude with
customers at all times .
- Industry knowledge of footwear/apparel is preferred. How We
Take Care of our People: We offer a fun and dynamic workplace with
a robust benefits package that currently includes 100% paid medical
premium for employees, dental, vision, LTD, Life, a generous amount
of PTO, and a 401K retirement plan with employer match. Fresh
organic fruit and juices, Fitbit challenges, and celebrations
abound, including Australian Day! You receive free shoes each
season, and receive a seriously deep discount on our products,
because you will want more!
Keywords: Vionic Group, San Rafael , Customer Care Clerk, Other , San Rafael, California
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