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Support Service Specialist - 5% Signing Bonus

Company: rose international
Location: San Rafael
Posted on: July 7, 2019

Job Description:

Client Position Title: Workstation PC Technician
Position Number: 318258
Location: San Rafael, CA
Desired Skill Set:
Windows 7, TCP/IP, Lotus Notes
Position Description:
**C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Job title: Workstation PC Technician Duration: 12 Months plusWork Location: San Rafael, CA 94903
Job Details
Position Description: Support a robust Microsoft based network running Windows 7/10 and Microsoft Office 365, Skype, etc. Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy. Server, PC, MAC and Laptop expertise needed to perform the duties of this position. Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties. Note: activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative.
Skills Required:Minimum 2 years' experience with PC support, including deployment. Minimum 2 years' experience with PC hardware troubleshooting and repair. Well-versed in installing windows, software, applications, antivirus, and patches. Minimum 1-year experience with direct client interaction. Ability to follow written and verbal instructions. Adaptable to change in process or required activities. Attention to detail. Demonstrated ability to read and understand technical manuals and schematics. Quick learner. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Professional appearance and behavior, including punctuality Manage incoming and outgoing assets. Prepare systems for deployment. Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings. Use Client tools to execute PC activity. Collaborate with teammates to identify process improvements. Escalate quickly when issues arise. Assist other technicians as needed. Extensive experience in backup and image management software. Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access). Known for working efficiently without supervision. Committed to learn and relate technical concepts promptly. Analytical and critical thinker IT Security best practices Skilled in TCP/IP and WAN, networking Networked Applications Managing tight deadlines Strong communication skills Working knowledge of modern networking devices and printers. Demonstrated ability to read and understand technical manuals and schematics. Able to configure VPN and server/client-side hardware and software. Proven record of managing time and priorities effectively. Knowledge of lotus notes troubleshooting and configuration. Knowledge of O365 troubleshooting and configuration. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with active directory security and policies. Strong attention to detail. Good organizational skills. Good customer service acumen. Excellent analytical and problem-solving skills. Outstanding communication skills to relate to team members and support workers.



Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)

Keywords: rose international, San Rafael , Support Service Specialist - 5% Signing Bonus, Other , San Rafael, California

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