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Call Center Representative

Company: MGA Healthcare
Location: San Rafael
Posted on: August 14, 2019

Job Description:

Job Description MGA Healthcare Staffing is seeking dedicated customer service professionals for a position with a leading Bay Area medical center. This Patient Services Representative role is a great opportunity to challenge yourself with a dependable, full-time position in a dynamic call center where your effort and attention really does make a difference in your customers lives! As an MGA Call Center Agent, you can expect: * Dependable Monday Friday schedule * Contract-to-hire opportunity with competitive weekly pay * Comprehensive benefits package after 30 days of full-time employment * 24/7 administrative support for your MGA team! You will: * Manage a high volume of incoming and outgoing calls, emails, and faxed referrals * Provide patient services to include registration, scheduling/canceling appointments, and facilitate communication between the patient and physician/clinic * Use reference documents and online tools to familiarize yourself with clinic-specific services and act as a Subject Matter Expert for patients * Identify urgent customer needs and escalate appropriately * Navigate medical records and update patient information as needed * Apply business logic to resolve customer issues while managing multiple tasks at once We re looking for: * High school diploma or equivalent * 1 year of experience in sales, call center, or similar customer service environment * Knowledge of basic medical terminology and processes preferred * Ability to navigate complex software tools and accurately input data with a typing speed of at least 40 wpm * Ability to adjust communication to fit the needs and level of understanding of the customer How to apply: * To apply please email ********************** or click apply to submit a short application for immediate review!

Keywords: MGA Healthcare, San Rafael , Call Center Representative, Other , San Rafael, California

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