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Dispatch Operations Coordinator

Company: Pasha Group
Location: San Rafael
Posted on: September 12, 2019

Job Description:

Dispatch Operations Coordinator

Job Summary:

The Dispatch Operations Coordinator is responsible for dispatching, tracking, and monitoring the movement of ocean containers between ocean terminals, warehouses, and railroad ramps and for related reporting and communication.

Goals & Objectives:



  • Dispatch, track, trace and monitor containerized cargo.
  • Communicate and appropriately escalate information relating to delays and delivery status.
  • Ensure transportation management systems contain current, complete data.
  • Work with accounts payable team to analyze and resolve invoice discrepancies and exceptions.


    Duties & Responsibilities:


    • Dispatch and monitor containerized cargo using appropriate communication methods to ensure accurate, timely and cost-effective freight movement.
    • Follow up with carriers to ensure dispatched loads move as intended. Respond to tracing requests from internal and external customers and traffic management offices.
    • Update computer systems and Transportation Management Systems (TMS) and maintain daily performance records, control logs, and dispatch-related file systems.
    • Track and monitor movements to and from destinations, working closely with internal dispatchers and intermodal carriers.
    • Notify dispatch, sales teams, and customers of any rail delays and work to effectively resolve them.
    • Collaborate with other Liner support teams to maintain customer relationships. Establish and maintain high levels of customer service and touch points on all transportation issues.
    • Work with customers and vendors to effectively resolve line haul transportation issues.
    • Examine vendor invoices and ensure the TMS reflects the correct costs.
    • Other duties as assigned


      Education, Experience & Certification Requirements:


      • High school diploma or equivalent (HSED) required
      • 2+ years of related experience in a high-volume customer support, transportation, logistics, dispatch or similar role.


        Key Skills, Knowledge & Ability Requirements:


        • General knowledge and understanding of containerized cargo operations, practices, and systems.
        • Demonstrated ability to identify, research, and resolve problems using logic and reasoning to review related information, evaluate options, and implement solutions.
        • Demonstrated expertise with Microsoft Office products at the following levels:


          • Outlook, Word: Basic
          • Excel: Intermediate





            • Ability to work and collaborate in a dynamic, team-oriented work environment.
            • Ability to provide excellent customer service.
            • Ability to work with numbers, details, and procedures, to perform audits and data entry.
            • Strong organizational, problem solving, and multi-tasking skills with a keen eye for detail.
            • Effective business communication, including verbal, written, and interpersonal, skills.
            • Strong critical thinking and problem solving skills.
            • Fast and accurate data entry skills.

              Leadership Competencies:


              • Delivers Results - rigorously drives self and others to achieve high levels of individual and organization performance.
              • Makes Sound Business Decisions - makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
              • Focuses on the Customer and Market - continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.



                Physical Demands, Work Environment & Travel:

                Functions in an office environment.

Keywords: Pasha Group, San Rafael , Dispatch Operations Coordinator, Other , San Rafael, California

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