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Client Care Representative

Company: The Pet Emergency and Specialty Center of Marin PE
Location: San Rafael
Posted on: October 8, 2019

Job Description:

The Pet Emergency and Specialty Center of Marin () is known for our great nursing staff, fabulous doctors, a management team, thoughtful benefits and perks, and upbeat moraleall while doing what we all love to do! PESCM celebrates core values such as respect, kindness, trust, appreciation, compassion, and dedication. We utilize a cloud-based management software which integrates with an iPad accessible patient treatment software for a paperless billing system so you can focus on what you do best, patient care and client service! Our clients benefit from a collaborative environment with specialists in surgery, internal medicine, oncology, and ophthalmology during regular business hours. We are looking for an exceptional Client Service Representative who will thrive in a fast-paced, challenging, supportive, fun environment! We are seeking an upbeat, positive individual with outstanding client service skills who will genuinely care about the people and pets we serve!! About the job: Responsibilities and duties: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding hospital services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times. Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital's legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Skills and Qualifications: Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital in order to maintain a cohesive work team Maintain excellent communication skills in order to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital Must have the ability to multi task, prioritize, and delegate Demonstrate proficiency in computer skills Must be organized and detail oriented to ensure efficiency and accuracy in all transactions Able work in high stress situations and exercise good judgment as needed Present a neat, well-groomed appearance We are a 24-hour, 7-day-a-week hospital with a wide range of services. Our current opening requires flexibility and availability on nights, weekends and holidays. Benefits of Working with PESCM: We offer a top-rate salary, uniform allowance, and a terrific environment to develop your veterinary and client service career! PI113506325Pandologic. Keywords: Customer Service Representative, Location: San Rafael, CA - 94901

Keywords: The Pet Emergency and Specialty Center of Marin PE, San Rafael , Client Care Representative, Other , San Rafael, California

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