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Geek Squad Manager - Store 1021 (San Rafael)

Company: Best Buy
Location: San Rafael
Posted on: October 13, 2019

Job Description:

Job DescriptionAs the Geek Squad Manager, you''ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You''ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assetsProvides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievementCommunicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOPAnalyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenueManages the entire store operation while acting as Manager on Duty including:Monitor sales activity, employee productivity, merchandising standards, customer service, and processingProvide direction and management authorization as neededResolve complex client/customer issuesReview/generate management reports as neededAssists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we''ve already soldAssists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines Basic Qualifications1 year of experience as a Leader in Business, Military or other fields2 years of experience in Customer Service or related fieldAbility to analyze and manage a budget (labor, expenses, revenue) Preferred QualificationsAssociate Degree or higher in Computer Science, Business, Management or related fieldsRetail ExperienceConsumer Electronic Repair/Service ExperiencePrior experience in selection, hiring, and performance managementby Jobble

Keywords: Best Buy, San Rafael , Geek Squad Manager - Store 1021 (San Rafael), Other , San Rafael, California

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