Tow and Light Service Driver
Company: AAA Northern California, Nevada & Utah
Location: San Rafael
Posted on: January 7, 2021
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Job Description:
We call our club''s vision, mission, values, and supporting
pillars ''Our House'' because they are the foundation for all that
we do. We''re working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members.At AAA, our Team Members strive to
deliver amazing service and help our Members outsmart lifes
roadblocks. We believe everything you do outside of work adds to
who you are at work. We''re working to transform AAA for the next
century with a mission to create Members for life by unleashing the
innovative spirit of our Team Members.Why Work For Us? * Great Pay
- with the opportunity for increases when performance skill blocks
are achieved* Training Youll attend a thorough, comprehensive,
training program* Benefits Medical, Dental, Vision, wellness
program and more!* 401k Matching $1 for $1 company match up to 6%
of pay* Monthly Bonuses!* Paid Time Off- Team Members accrue paid
time off monthly with an additional 24 hours per year earmarked for
volunteer activities* Collaborative Environment AAA will value your
contribution to providing exceptional service to our
membersEssential Functions* Driving and operating a service vehicle
(i.e. flat tire changes, lock-out, fuel delivery services, etc.)*
On-scene time interacting with customer/establishing rapport,
building relationships, trust and problem solving* Leverages sales
skills for offering products and services from AAA to member during
service interaction* Utilizing on-board computer, radio
communications, and mapping systems* Completion of daily paperwork
(i.e. call-logs, battery invoices, cash receipts,
etc.)Knowledge/Skills/Abilities* Clear and proficient verbal and
written communication even under pressure* Common knowledge of
vehicle components and the common reasons for vehicle failure*
Demonstrates problem solving and listening skills to evaluate
member safety as well as the ability to discern safety issues and
respond appropriately* Ability to drive a manual/automatic shift
vehicleEducation & Experience/Licenses & Certification* Two (2)
years of experience in a customer contact role* Education and
training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP,
Battery Service Training* Vocational technical automotive
training/certification or equivalent experience (preferred)* ASE
(Automotive Service Excellence) certification(preferred)Work
Environment/Physical RequirementsWorks outdoors at vehicle sites
when servicing vehicles. Lifting and carrying tires and parts,
weighing up to 50 pounds, several times a day; bending, kneeling
and stooping as required for service calls. Works in all weather
and all traffic conditions. Vehicle recovery sites may be wet,
messy and hazardous. Service Providers are required to provide a
photograph for identification purposes.#ERSby Jobble
Keywords: AAA Northern California, Nevada & Utah, San Rafael , Tow and Light Service Driver, Professions , San Rafael, California
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