Technical Support Analyst II - Syufy Enterprises

Company: Syufy Enterprises
Location: San Rafael
Posted on: September 21, 2022

Job Description:

ABOUT US: - - - - - - - - - - -Come work for a fast-growing, financially strong Marin-based entertainment and leisure company that owns a variety of businesses, including Tomatina Restaurants, VillaSport Athletic Club and Spa, Axiom Fitness, Peacock Gap Golf Club, Tri Valley Golf Center, West Wind Drive-Ins and Public Markets, and SyWest Development. Over the next several years, the company will be rapidly expanding all its brands and looking to invest in new brands. The company is actively looking for qualified professionals who will help execute the company's future growth strategy. -We offer a competitive compensation and benefits package including medical, dental, vision, life and long-term disability coverage. Our 401(k) plan provides a generous company match of up to 4% of an employee's compensation. If you thrive in a successful, fast-paced environment and you enjoy challenge, please see below to apply.
POSITION SUMMARY: -
We are currently seeking individuals who have demonstrated a clear passion for technology and a desire to grow those skills in a dynamic and growing environment. This individual will act as the face of the technology department and should demonstrate excellent customer service skills. The candidate must be very resourceful and have the acumen to find resolve to common computer related issues. - This position will be an integral role in technical project support and assisting in deployment of various projects and will be part of a weekend support rotation.This position is temporarily hybrid, a minimum of 2 days per week at our office in San Rafael is required.RESPONSIBILITIES:

Manage support tickets from open to close ensuring that each ticket is investigated and resolved.
Manage the onboarding and off-boarding of employees, this includes Active Directory accounts, Email Accounts, group assignment, POS account creation, telephone assignments and other related systems.
Manage IT vendors that will assist with remote onsite infrastructure cabling, audio/visual systems, CCTV systems, and other IT related projects.
Ability to explain to users the cause of an issue and best practices to avoid the problem in the future.
Provide training to users on the use of the various systems used at the various businesses.
Configure, install, repair and troubleshoot computer software, hardware, networks and related equipment in a variety of settings to assure efficient operation
Assist with building, testing and suggesting new technologies that enable and or enhance user productivity
Displays a keen ability to quickly learn and adapt to new situations
-QUALIFICATIONS: -
Bachelor's degree (B.A.) from four-year college or university with an emphasis in MIS or Computer Science or equivalent work experience
Excellent verbal and written communication skills
Thorough understanding of Microsoft Technologies in - Active Directory, Group Policy and MS Office
Possess excellent problem solving skills
Proficient in networking (TCP/IP, DHCP, DNS)
CompTIA certifications or similar training a plus
Must be able to work a flexible schedule which may include nights and weekends
Experience with Audio and Visual and Conference systems a plus.
Point of Sale experience a plus
-DESIRED TECHNICAL SKILLS: -
Avaya IP Office
Azure DevOps / VSTS
PDQ Deploy
Samanage Service Desk
Microsoft Teams
Microsoft Active Directory
Microsoft Group Policy Management
Print Servers
Security Camera Systems
- -**No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire.** -#ZR

Keywords: Syufy Enterprises, San Rafael , Technical Support Analyst II - Syufy Enterprises, Professions , San Rafael, California