Sales Associate

Company: Scandinavian Designs
Location: San Rafael
Posted on: February 25, 2021

Job Description:

Join our family owned, Scandinavian inspired furniture and home d--cor retailer!Scandinavian Designs is a home furnishings retail destination rooted in our love for modern design and quality craftsmanship and we are looking for a full-time Sales Associate to work at our San Rafael, CA location.

Job Type: Full-time with hourly base pay + commission
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Join our sales team at Scandinavian Designs as a Sales Associate and be part of dynamic and expanding furniture retail company. Our Sales Associates are passionate about connecting with customers, providing meaningful solutions and developing a network of highly satisfied customers through the offerings of Scandinavian Designs furniture and home d--cor.
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If you love mid-century modern, rustic and contemporary interior products and styles, love to have fun, sell and inspire customers, please join us.
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What You Will Do--

• Create satisfied customers through honest, knowledgeable and ethical selling practices.--
• Maximize sales growth and profitability in a commission-based sales environment.
• Provide excellent and wholehearted customer service with a positive, knowledgeable and consultative approach.
• Contribute to a positive team atmosphere dedicated to the company's mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our product and services through active self-led learning and company driven product and service training.--
• Set energizing sales goals, always striving to improve. You actively seek feedback and practice new habits of success.
• Sales Associates responsibilities include and not limited to:
  • Process sales including cash and credit, service and refund transactions accurately
  • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
  • Greet our clients and answer our phones in a prompt, warm,--professional and polite manner
  • Process all after-sale service issues with empathy and by following company policy
  • Assist in daily opening and/or closing procedures for store in accordance with policy.
  • Perform a daily review of--your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
  • Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
  • Keep the showroom clean, well maintained and welcoming
  • Support the warehouse, store support and delivery drivers as needed
  • Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
  • Read and respond to company communications shared on the company intranet
  • Follow through on emails designated to you within the same dayWho You Are
    • 6 months to 2 years or more in sales, retail and customer service experience encouraged.
    • Excellent communication skills and professional sales presentation.
    • Able to read product and transaction information.
    • Associates are available to work a combination of days, evenings and weekends.
    • Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
    • Able to successfully complete the pre-employment background check.
    • Standing and walking most of the day.
    • Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
    • Some bending, kneeling and stooping.
    • Light cleaning, vacuuming and dusting.
    • Working with hand tools for assemblies.
    • Occasional travel to customer sites and meetings.--
      Education: High School diploma or equivalent, experience in customer service, retail sales, interior design or consulting preferred and not required.
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      Job Type: Full-time with hourly base pay + commission
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      Scandinavian Designs Furniture Offers:
      • Benefits - Medical, Dental, Vision, Health Savings Account (HSA)*
      • 401k with employer contribution
      • Work life balance - Paid Time Off (PTO)
      • Fun and rewarding work
      • Visually inspiring workplace
      • Family-oriented team environment
      • Regular schedule
      • Generous merchandise discounts--
        *Benefits eligibility depends on scheduled hours.
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        A family business 50+ years in the making, with over +40 furniture showrooms across the U.S., our sister-brands (Scandinavian Designs and Dania Furniture) are a contemporary home furnishings destination rooted in a love for Nordic culture, modern design and quality craftsmanship. We offer extensive product and sales training to facilitate career growth. Our compensation includes a competitive pay program, comprehensive health and retirement benefits.
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        We are an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
        
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Keywords: Scandinavian Designs, San Rafael , Sales Associate, Sales , San Rafael, California