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Support Services Representative

Company: Kaiser Permanente Zion Medical Center
Location: San Rafael
Posted on: January 15, 2022

Job Description:

Description - External The Support Services Representative is a member of the nursing team & contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff & the nursing administration team members & is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, & pay practices.Essential Functions: Ensures sufficient, appropriately qualified staff on a daily basis in accordance w/ the KP nursing workload management system, currently known as GRASP. Generates daily reports describing variances between GRASP requirements & actually staffing needs. Works w/ Registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel. Interprets collective bargaining agreements (CBA) to minimize the cost of overtime &/or other premium payments; ensure seniority in vacation selection or other time off. Creates ranking systems for regular staff in accordance w/ seniority provisions of contracts & availability forms filed by employees. Documents discussions w/ staff & management to ensure that contract provisions are followed; may be required to testify at arbitration's or other legal proceedings regarding such documentation. In accordance w/ individual facilities guidelines, negotiates w/ staff to cover vacant shifts. Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital. Addresses all urgent staffing/payroll situations. Works w/ &/or provides necessary information to payroll to ensure employees are paid in accordance w/ CBAs or other KP policies & guidelines. Interprets coded timecard module that arise & process timecards for payment on a bi-weekly basis. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.Grade 325Basic Qualifications: High school diploma requiredTesting: Basic Proficiency in MS Word and Excel Testing: Typing 30 WPM Excellent knowledge of computer programs such as Word & Excel w/ the ability to quickly understand & utilize the nursing workload database. Excellent interpersonal communications skills that enable individual to work w/ a variety of personalities & negotiate the necessary coverage for the hospital. Strong problem solving skills allowing individual to develop creative alternatives to staffing/payroll issues. Detail oriented to ensure that discussions w/ staff & decisions regarding selection of staff are documented in case of disputes. Excellent analytical abilities of the written word, metrics, charts, or other documents generated by the GRASP system & computerized staffing system. Must be decisive w/ the ability to work independently & make decisions regarding staffing/payroll requests or challenges. Must be flexible to meet the needs of the department. Must be able to work in a labor / management partnership environment.Preferred Qualification s: Knowledge of health-care environment preferred. Some college preferred.

Keywords: Kaiser Permanente Zion Medical Center, San Rafael , Support Services Representative, Sales , San Rafael, California

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