Patient Service Rep I, Scheduling - Per Diem - San Rafael, CA

Company: UnitedHealth Group
Location: San Rafael
Posted on: June 21, 2022

Job Description:

$2,000 Sign On Bonus For External CandidatesCombine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SMThis position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3950 Civic Center Drive CA 94903.The Patient Service Representative I functions as a member of Centralized Patient Scheduling team and is directed by the department manager or designee. Perform all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities.This is an entry level position and employees at this level are typically assigned to a minimum of two (2) department areas inclusive of all scheduling guidelines and workflow. Progression from one level to the next higher level depends, first on the need for a position at the higher level; second on the nature, scope and complexity of the duties assigned, and third, on an employee's demonstrated and applied knowledge, skills and abilities. Agent must successfully complete a minimum of one (1) year in position to qualify for progression to the next higher level. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High school diploma / GED (or higher) OR equivalent work experience
• 1+ years of call center, clerical or secretarial experience in a health care setting with computer based familiarity
• Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers
• Basic to intermediate skill in word processing
• Knowledge of medical terminology
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Soft Skills:
  • Healthcare background
  • Completion of business school or related training, including computer courses
  • EPIC experience
  • Typing skills
  • Ability to multi-task, working in multiple systems at a time
  • Ability in database management
  • Ability to learn and operate any and all computerized information systems
  • Ability to organize and prioritize multiple tasks despite frequent interruptions
  • Ability to operate standard business machines, such as personal computer, fax machines and copier
  • Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies
  • Completion of business school or related training, including computer coursesUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vetCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, UnitedHealthcare, Optum, healthcare, office, phone support, customer service, billing, training class, now hiring, jobs, career -- work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO, #Red, Sign On Bonus

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