Leasing Consultant
Company: ARCADIA MANAGEMENT SERVICES CO
Location: San Jose
Posted on: March 26, 2026
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Job Description:
Description: Overview The Leasing Consultant is a community
sales representative whose primary responsibility is to greet
clients, professionally present the features and benefits of the
apartment community and properly secure lease agreements from
qualified persons. A Leasing Consultant must be service oriented
and focus on making potential and current residents feel welcome in
the apartment community. Conduct all business in accordance with
AMS policies and procedures, Fair Housing, Americans with
Disabilities Act, Fair Credit Reporting Act, and all other Federal
and State laws. Greet and engage prospects via phone, email,
walk-in’s and online. Greet prospective residents, determine needs
and preferences and follows qualification process to rent. Conduct
property tours. Professionally present the community and apartments
while communicating features and benefits. Tailor tour to match
prospects’ needs and budget. Process rental applications: verify
income, perform background/credit checks, and assess eligibility.
Prepare and finalize lease agreements. Maintains a professional and
friendly atmosphere in the leasing office. Inspects model and
market ready apartments for cleanliness and make sure they are in
top condition for showing potential residents. Prepare work orders
as necessary to correct any deficiencies. Maintains awareness of
the curb appeal of the property. Answers incoming phone calls and
handle each call accordingly. Transfers calls to resident
relations, assistant manager or community manager when appropriate.
Responsible for retrieving and putting away golf carts daily. Keep
up to date with accurate and in-depth knowledge of all aspects of
the community, particularly in areas such as rent and pricing
information, apartment availability, floor plans and dimensions.
Stay aware of the local market conditions and trends. Contribute
ideas to the community manager for marketing the community and
improving resident satisfaction. Actively manage the lease renewal
process. Be courteous and efficient in handling resident requests
and complaints. Enter all guest cards completely and in a timely
manner. Maintains work areas and the office in a clean and orderly
manner. Ensure all resident information is kept confidential and
secure. Effectively explain all lease and community policies to
residents. Responsible for moving in new residents, including
ensuring all required paperwork and deposits are in order prior to
granting keys. Perform any additional duties assigned by
assistant/leasing manager, property manager or director of property
management. Assist in maintaining a clean and professional exterior
appearance by picking up litter or reporting exterior issues to
supervisor. Be aware of property deficiencies correct when possible
and/or report to supervisor Requirements: PREFERRED QUALIFICATIONS:
High school diploma or equivalent; college coursework or degree in
Real Estate, Business, Marketing. 1–2 years in leasing, property
management, retail sales, hospitality, or customer service.
Proficient in leasing/property-management software (e.g. Yardi,
AppFolio, MRI); strong Microsoft Office skills. Excellent
communication, sales, negotiation, and interpersonal abilities.
Strong organizational skills and attention to detail. Ability to
work evenings, weekends, and adapt to busy seasonal cycles. Valid
drivers license. Familiarity with Fair Housing regulations and
ethical leasing practices. BONUS QUALIFICATIONS: Multilingual
abilities. Recognized professional property management
certifications. PERSONAL ATTRIBUTES: Honest and Trustworthy. A
leasing consultant who is honest is the one that prospects and
residents remember, respect, and recommend. Dependable and
Punctual. Great time management skills. Can be relied upon to
consistently show up on time. Problem-Solver. Able to overcome
objections and ready to help handle resident issues.
Detail-Oriented. Pay close attention to small details to ensure
lease paperwork is completed accurately. Self-Motivated and Results
Driven. This is a sales job. Must be someone who loves challenges
and thrives in a goal driven environment. Customer Service Focused.
Interact professionally and courteously with residents; address
their concerns with empathy and urgency. Adaptable and Flexible.
Able to shift priorities quickly. Team-Oriented. Works well with
property managers, resident relations, maintenance, landscaping,
and vendors to achieve shared goals. PHYSICAL REQUIREMENTS:
Frequent Standing, Walking, and Climbing to tour units, inspect
units, walking the property and climbing stairs. Alternate sitting
at a desk working on a computer, organizing files and managing
documents. Some lifting, carrying, bending, stooping and squatting.
Frequent hand use and finger dexterity for computer work. Vision
for reading documents and screens. Hearing and speaking to
communicate with prospects and residents. Regular exposure to
weather when touring units. Hot, cold, and wet conditions. PAY
RANGE: The pay range for this position is expected to be $22-$24
per hour however, leasing professionals can earn between $24 - $28
per hour when they earn incentive pay for leasing apartments. Final
compensation will be determined based on job-related factors
including experience, education, skills, and internal equity.
Compensation details: 22-24 Hourly Wage
PIf3b3c56d8fb7-31181-40025386
Keywords: ARCADIA MANAGEMENT SERVICES CO, San Rafael , Leasing Consultant, Sales , San Jose, California
