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Technical Services Representative II

Company: FedEx Services
Location: San Rafael
Posted on: August 3, 2019

Job Description:

Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internalexternal customer or account base. Serves as a central point of contact to consult andor address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and Instructions. Broad knowledge of PC hardware, software and network components is preferred in order to trouble-shoot and resolve technical issues. Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems. Technical certifications and scissor lift certification are considered a plus. The successful candidate must have a valid driverrsquos license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations. The candidate will also provide backup support to other technicians during periods of heavy volume andor special projects. Domicile Location San Rafael, CA Relocation Relocation assistance is not available Minimum Qualifications Associate Degreeequivalent in computer technology, information technology, computer engineering andor equivalent formal training or work experience. 2 years equivalent work experience in technology support environment. Good communication and organizational skills. Strong customer orientation. Must be able to use a telephone, keyboard and view a computer screen. Able to operate vehicle in compliance with established procedures. Ability to lift 75 pounds. More advanced degrees may offset experience requirements. A related Masterrsquos Degree equals two (2) years experience.

Keywords: FedEx Services, San Rafael , Technical Services Representative II, Sales , San Rafael, California

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