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Production Operations Engineer

Company: Wix.com, Inc.
Location: San Francisco, California
Posted on: May 31, 2019

Job Description:

Support Production Operations Team in maintaining integrity of systems and applications that are deployed and

facing live users. Support team maintaining a high uptime SLA by monitoring critical systems, analyzing trends in

user actions and behavior, and communicating messages and related status to appropriate teams. Monitor and

Analyze performance metrics, application health scores, and server response times to ensure that production

systems are operating within an acceptable envelope. Investigate anomalies and system alerts to determine if

there is an impact on users and/or systems. Evaluate BI and user trend data to see reach and effect on users

during incidents. Communicate critical bugs, downtime, planned outages to all pertinent parties in R&D, support,

and legal. Train and update product teams and support agents on correct protocol for handling critical production

issues. Responsible for manual debugging and incident management.

Education and Experience Requirements:

Associate degree (will accept foreign equivalent) in Technical, Mathematical, or Scientific field plus two (2) years of

experience in ticket analysis and

reporting on production systems.

Skill Sets Required

Experience must include two (2) years of experience monitoring and interfacing with web applications and related

systems. Two (2) years of experience in reporting, tracking, and analyzing bugs in production systems. One (1) year

experience in SQL or similar language to generate reports, graphs, and data from BI and associated metrics.

Interested applicants should send their resumés to Idit Carmon at iditc@wix.com with reference to job description.

Keywords: Wix.com, Inc., San Rafael , Production Operations Engineer, Web / Graphic Design , San Francisco, California, California

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